Operations Manager

Job Description

Who YOU Are

The Operations Manager provides exceptional customer service to all clients through consistent communication and relationship building. This individual may exhibit some drive and desire to influence; however, the overriding marker of their behavior is persistence and stability.

The Operations Manager is an individual who relishes the opportunity to keep clients on track to hit their goals by managing systems and keeping in touch with clients. They are deeply committed to completing tasks the right way and can stay calm among all the whirlwinds and urgent matters.

Reasons Not to Apply:

You get overwhelmed by a long to-do list and believe interruptions are a huge nuisance

You don’t get any joy from talking with and helping people (you’d rather work alone on a task)

You aren’t comfortable handling difficult conversations with clients or team members

You’re the one freaking out when something doesn’t go as planned

You frequently need to borrow a pen during meetings

You hate handling things on the phoneCompensation:

$60,000 - $85,000 per yearResponsibilities:

Still, reading? Okay, here is what you’ll be doing:

Manage the client experience from the agreement signed to the close of the contract or lease through excellent customer service and executing our detailed checklist

Process all sale contracts to closing

Manage all new seller clients, getting them ready to go on the market

Keep office, supplies, and files organized - setting the stage for smooth daily operations

Plan and execute client events to drive more business

Be the first point of contact in handling customer inquiries or complaints

Ensure that all post-closing disbursements, filing, and procedures take place

Ensure accurate and timely client data in the company’s CRM system

Marketing occupied and vacant rental properties for lease

Manage all aspects of the rent collection process and property bills

Handle all repair and maintenance requests from tenants

Perform market analysis on rental comparisons to determine rental price points and communicate pricing with the property owner

Manage the leasing process, including, but not limited to, determining rental price increases, communicating with the property owner, screening tenants, and executing new leases

Responsible for managing the eviction process when needed

Oversee small rehab work at individual properties

Responsible for maintaining good relationships with vendor partners and sourcing new vendor partners when needed

Tackle minimal tech support - be the problem solver for technology in the officeQualifications:

Knowledge/Skills

Strong written and verbal communication skills

Exceptional organizational and project management abilities

Pushes for solutions

Concerned about doing things the right way

Calm under pressure

Learning-based

Service-based attitude

College Graduate

1 – 3 years of customer service and/or management experience

3 – 5 years of administrative experience in a fast-paced environment

Willing to get a Real Estate License

Customer service or real estate sales background preferred

What You Earn

Compensation range is $60,000 - $85,000

Compensation

Base Salary + Bonus opportunities

Profit Share eligibility.

Flexibility in Weekly ScheduleAbout Company

The mission of the FYKES Realty Group is to create flourishing in our industry, community, and families we serve. We achieve this by providing a 10+ customer service experience for each client we work with.

The knowledge we’ve gained through years of working in the local market empowers us to provide clients with the advice they need to make informed decisions. Whether it’s selling a home, searching for a home, or managing a property, each member of the FYKES Realty Group is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result. We have a high accountability culture. We value and cultivate the whole person, not just the professional side of our team members. We are leaders who work with a high level of integrity, a growth mindset, and a generous heart. We take our work seriously…but not ourselves!

Full-time