Job Description
Who YOU Are
The Operations Manager provides exceptional customer service to all clients through consistent communication and relationship building. This individual may exhibit some drive and desire to influence; however, the overriding marker of their behavior is persistence and stability.
The Operations Manager is an individual who relishes the opportunity to keep clients on track to hit their goals by managing systems and keeping in touch with clients. They are deeply committed to completing tasks the right way and can stay calm among all the whirlwinds and urgent matters.
Reasons Not to Apply:
You get overwhelmed by a long to-do list and believe interruptions are a huge nuisance
You don’t get any joy from talking with and helping people (you’d rather work alone on a task)
You aren’t comfortable handling difficult conversations with clients or team members
You’re the one freaking out when something doesn’t go as planned
You frequently need to borrow a pen during meetings
You hate handling things on the phoneCompensation:
$60,000 - $85,000 per yearResponsibilities:
Still, reading? Okay, here is what you’ll be doing:
Manage the client experience from the agreement signed to the close of the contract or lease through excellent customer service and executing our detailed checklist
Process all sale contracts to closing
Manage all new seller clients, getting them ready to go on the market
Keep office, supplies, and files organized - setting the stage for smooth daily operations
Plan and execute client events to drive more business
Be the first point of contact in handling customer inquiries or complaints
Ensure that all post-closing disbursements, filing, and procedures take place
Ensure accurate and timely client data in the company’s CRM system
Marketing occupied and vacant rental properties for lease
Manage all aspects of the rent collection process and property bills
Handle all repair and maintenance requests from tenants
Perform market analysis on rental comparisons to determine rental price points and communicate pricing with the property owner
Manage the leasing process, including, but not limited to, determining rental price increases, communicating with the property owner, screening tenants, and executing new leases
Responsible for managing the eviction process when needed
Oversee small rehab work at individual properties
Responsible for maintaining good relationships with vendor partners and sourcing new vendor partners when needed
Tackle minimal tech support - be the problem solver for technology in the officeQualifications:
Knowledge/Skills
Strong written and verbal communication skills
Exceptional organizational and project management abilities
Pushes for solutions
Concerned about doing things the right way
Calm under pressure
Learning-based
Service-based attitude
College Graduate
1 – 3 years of customer service and/or management experience
3 – 5 years of administrative experience in a fast-paced environment
Willing to get a Real Estate License
Customer service or real estate sales background preferred
What You Earn
Compensation range is $60,000 - $85,000
Compensation
Base Salary + Bonus opportunities
Profit Share eligibility.
Flexibility in Weekly ScheduleAbout Company
The mission of the FYKES Realty Group is to create flourishing in our industry, community, and families we serve. We achieve this by providing a 10+ customer service experience for each client we work with.
The knowledge we’ve gained through years of working in the local market empowers us to provide clients with the advice they need to make informed decisions. Whether it’s selling a home, searching for a home, or managing a property, each member of the FYKES Realty Group is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result. We have a high accountability culture. We value and cultivate the whole person, not just the professional side of our team members. We are leaders who work with a high level of integrity, a growth mindset, and a generous heart. We take our work seriously…but not ourselves!
Full-time