Scheduler/Customer Service Representative

Job Description

Description:

Join the Winning Team! Motivated, multi-tasking, positive attitude team players for inbound and outbound calls. Must have superior customer service skills, be a quick learner, pay attention to detail, and possess excellent written and verbal communication skills. Experience in the medical office is a plus (appointment scheduling, insurance knowledge, medical records, etc.). Fluency in both English and Spanish is preferred.

Hours:

Monday-Friday 8:00am- 5:00pm

Essential Functions:

Schedules, coordinates, and reschedules patient appointments

Contacts patients and confirm upcoming appointments

Register patients in a prompt, pleasant, and helpful manner

Verifies necessary patient demographic and insurance information

Completes call notes and call reports as necessary and updating them in the EHR and other call logs

Collects and posts patient payments

Scans medical records, assigns records in EHR system

Answers telephone, screens calls, takes messages, and coordinate with other departments

Answers questions regarding patient appointments

Maintain patient confidentiality, HIPAA compliance

Attend meetings as required

Adheres to policies/procedures of organization

Ability to maintain regular attendance is an essential function

Other duties as assignedRequirements:

Successful Candidates Should Possess:

Bachelor's Degree; Associate's Degree; Some College, Degree Pending

Fluency in English and Spanish is preferred

Multi-line telephone system

1+yearsexperience in a call center or customer support role

Strong active listening skill and verbal communication

Intermediate to Advanced Computer skills

Basic accounting principles and cash processing procedures

Full-time