Customer Service Representative - BPO Client Relations

Job Description

Description:

Location: Knoxville, TN

Company: Edfinancial Services

Edfinancial Services, a leading contractor for the Department of Education, is seeking dedicated Customer Service Representatives. If you excel in customer service and want to grow with a stable, expanding company, we want to hear from you!

Compensation and Benefits:

Base Wage: $17.75 per hour

Additional Benefits: $4.93 per hour for medical, dental, vision, FSA, or HSA

Additional Perks: 11 paid holidays, generous PTO, supportive leadership, and a positive team culture

About Us:

We prioritize career growth, with 99% of entry-level employees who stay over two years advancing in their careers. We offer a casual work environment, a focus on employee well-being, and opportunities for personal development through tuition reimbursement and leadership programs.

Role Overview:

As a Customer Service Representative, you will handle customer inquiries via phone, chat, or email with professionalism and patience. Your role involves solving problems and ensuring customer satisfaction with the support of experienced agents.

Qualifications:

High school diploma

Strong computer skills

Excellent customer service and phone skills

Ability to obtain federal security clearance

Work Schedule:

Flexibility is required for evening shifts. Peak periods extend hours of operation.

Hours of Operation (MST):

Monday: 7:00 a.m. - 8:00 p.m.

Tuesday - Wednesday: 7:00 a.m. - 7:00 p.m.

Thursday - Friday: 7:00 a.m. - 5:00 p.m.

Saturday - Sunday: Closed

Peak Periods:

January - March

July - August

October

For a quick and easy application, please complete our 5-minute mobile-friendly form. We look forward to meeting you!Requirements:

Full-time