Full Time - CSR- Bishop Branch

Job Description

About Company:

About the Role:

The Full-Time Customer Service Representative (CSR) plays a crucial role in ensuring customer satisfaction and loyalty within the banking and nonbank credit intermediation sector. This position is responsible for addressing customer inquiries, resolving issues, and providing information about products and services. The CSR will act as the first point of contact for clients, helping to foster a positive relationship between the bank and its customers. By effectively communicating and understanding customer needs, the CSR will contribute to the overall success of the organization. Ultimately, the goal of this role is to enhance the customer experience and support the bank's mission of providing exceptional service.

Minimum Qualifications:

High school diploma or equivalent.

Previous experience in customer service or a related field.

Strong verbal and written communication skills.

Preferred Qualifications:

Associate's degree in business or a related field.

Experience in the banking or financial services industry.

Proficiency in customer relationship management (CRM) software.

Responsibilities:

Respond to customer inquiries via phone, email, and in-person, providing accurate information and solutions.

Assist customers with account management, including opening new accounts, processing transactions, and resolving discrepancies.

Educate customers about banking products and services, promoting features that meet their financial needs.

Document customer interactions and maintain accurate records in the customer relationship management system.

Collaborate with team members and other departments to ensure a seamless customer experience.

Skills:

The required skills for this position include strong communication abilities, which are essential for effectively interacting with customers and addressing their needs. Problem-solving skills will be utilized daily to resolve customer issues and provide satisfactory solutions. Attention to detail is crucial when managing customer accounts and ensuring accurate documentation. Preferred skills, such as familiarity with CRM software, will enhance the efficiency of customer interactions and data management. Overall, a combination of interpersonal and technical skills will enable the CSR to deliver exceptional service and contribute to the bank's success.

Full-time