Customer Satisfaction Advocate

Job Description

Customer Satisfaction Associate

Medical Wholesaler

$16.00-$18.00 per hour

Temp to Hire

Mon-Thu, 9:00am-5:00pm; Fri 9:00am-4:00pm

Columbus, Ohio (onsite)

What the position offers:

Monthly company-wide activities

Tie-dye Tuesdays

Drinks and snacks provided

After being hired on, the following benefits are offered:

Fully paid medical benefits

Dental and vision coverage available

401K match

Family-owned company

What you’ll be doing:

Uphold professionalism in all interactions with vendors, customers, and colleagues, maintaining a 100% non-hostile environment

Provide timely and accurate customer support across multiple channels, including e-commerce platforms, email, phone, social media, and in-person interactions

Proactively engage with customers to offer helpful suggestions, recommendations, and troubleshooting assistance, fostering positive experiences and satisfaction

Process customer orders and changes, handle payments, address inquiries and complaints, maintain product knowledge, and facilitate returns or exchanges according to established policies

Offer tech support, troubleshoot product issues, actively listen to customer concerns, and recommend solutions with a focus on customer satisfaction, documenting interactions and escalating unresolved issues as necessary

Demonstrate comprehensive product knowledge and provide accurate recommendations to clients, while also accurately collecting information and processing quotes

Who we’re looking for:

Effective communication skills in written and verbal English, demonstrating professionalism and solid comprehension

Proficiency in customer service techniques, including patience, empathy, and rapport-building

Ability to resolve problems in a customer-centric manner, maintaining professionalism in difficult situations

High emotional intelligence, enabling defusing of difficult situations, understanding, managing emotions, and building relationships

Strong judgment, listening skills, and ability to handle multi-line phone systems and document sales

Proficiency in data entry, QuickBooks, Windows 10, Microsoft Office, arithmetic computations, and maintaining a positive customer service image

Current CPR and First Aid certification is preferred, but the company will provide certification training during the first 30 days of employment

#ZR

#INDCSR

Full-time