Clinical Account Associate

Job Description

Location: Remote with Monthly Travel (Minimum Once per Month)

Employment Type: Full-TimePosition Overview:

We are seeking a dynamic and experienced Clinical Support Specialist to join our team. This role blends clinical expertise, healthcare administration, and account management to support and grow our healthcare technology and chronic care management programs. The ideal candidate will have a strong background in patient care, healthcare operations, and Medicare/Medicaid regulations, along with experience managing client accounts and programs in a fast-paced, innovative environment.Key Responsibilities:

Account Management & Client Support:

Serve as the primary point of contact for care managers and program owners s, ensuring seamless implementation and ongoing success of care management programs.

Build and maintain strong relationships with care managers, program owners, and clinical teams, addressing their needs and providing strategic guidance.

Collaborate with internal teams including but not limited to sales, account management, and product to optimize program efficiency and client satisfaction.

Clinical & Program Management:

Utilize clinical expertise to guide best practices in patient engagement and care coordination.

Work closely with care managers, providers, and administrative staff to ensure compliance with Medicare/Medicaid guidelines.

Monitor program performance, analyze data, and recommend process improvements.

Provide hands on training, guidance, and coaching to care managers, program owners, and clinical staff to ensure best practice clinical and program results

Support care managers with their daily workflows to ensure integration of care management in daily clinic life.

Healthcare Technology & Operations:

Support the integration and utilization of healthcare technology solutions to enhance patient care and operational workflows.

Train and educate clients on platform features and best practices.

Travel & Collaboration:

Travel multiple times per per month for client meetings, training, and on-site program implementation

Work cross-functionally with sales, product development, customer success and clinical teams to enhance program offerings.Qualifications:

LPN, RN, or Bachelor's degree in Healthcare Administration or a related healthcare field.

Minimum 5 years of bedside/clinical experience in a hospital, long-term care, or outpatient setting.

At least 2 years of experience in account management,program management or quality improvementwithin healthcare.

Strong understanding of Medicare, Medicaid, and preventive care / value-based care programs such as Chronic Care Management, Advanced Primary Care Management, etc.

Experience working in healthcare startups, digital health, or healthcare technology is a plus.

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Excellent communication, interpersonal, and problem-solving skills.

Ability to multitask, adapt in a fast-paced environment, and work independently.Why Join Us?

Opportunity to work in an innovative healthcare technology environment.

Meaningful work that directly impacts patient care and healthcare efficiency.

Collaborative and dynamic team with growth opportunities.

Competitive salary, benefits, and travel opportunities.

If you are passionate about bridging clinical expertise with healthcare technology and have a strong background in program and account management, we encourage you to apply!

Full-time

Fully remote