IT SYSTEMS ADMINISTRATOR

Job Description

The IT Network System Administrator is responsible for designing, building, improving, and maintaining highly reliable, sustainable, cost-effective, and secure IT infrastructure systems. The position will install/configure new hardware, design, build, maintain, and deploy both end-user device environment and enterprise IT. Responsible for system performance monitoring, tuning, and general maintenance (logs, backups, etc.) of all IT systems. Provides higher-tier support for problem escalation. The IT Network System Administrator provides outstanding client service and contributes to the County’s mission of utilizing information technology to improve workflows.

ESSENTIAL FUNCTIONS

Manage and perform the design, planning, installation, configuration, and technical support of all end-user devices.

Develop, maintain, and deploy software and operating system images.

Monitor, review, test, and deploy software patches to IT systems.

Act as Subject-Matter Expert (SME) in managing our users' systems. Provide strategic and technical support, troubleshooting, and problem-resolution services to equipment and end-users.

Develop the planning, architecture, and oversee the implementation of policies and procedures to ensure system provisioning and maintenance are consistent with goals, industry best practices, and regulatory requirements.

Configure and maintain Group Policies to configure, update, monitor, and optimize Microsoft Windows environments.

Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.

Manage and assist in the design of Microsoft Active Directory infrastructure.

Operating system/utility software installation, testing, implementation, maintenance, and configuration management.

Administer and maintain "single sign on" application and ensure the integrity of the system is maintained, and the system version is kept current.

Administer and maintain print server applications.

Ensure nightly backups are completed.

Propose and implement enhancements to improve system performance and reliability.

Apply best practices for hardware, software, and storage life-cycle management.

Maintain and improve system auditing and availability monitoring tools to ensure compliance and security requirements are met.

Define and document IT project objectives, timelines, and deliverables that support organizational goals in collaboration with staff and management.

Support project planning and implementation initiatives as necessary.

Proactively communicate project expectations and progression to team members and stakeholders in a timely and clear fashion throughout the life cycle of each project.

Build, develop, and grow mutually beneficial vendor relationships.

Thoroughly document system configurations, changes, and operations.

Evaluate and deploy new technologies and identify appropriate use cases.

Identify improvements and implement additional functionality of currently owned technologies to meet growing business needs.

Deploy and administer network environment, including VPN management, DHCP, DNS, various wireless technologies, firewalls, and VOIP phone system.

Provides on-call IT support.

POSITION REQUIREMENTS

IT Network System Administrator: 3-5 years of experience in PC technical support and management of Microsoft Windows, PCs (hardware and software), and MS Office Applications. 3-5 years of experience in systems administration required or equivalent technical experience. 3-5 years or more of experience with one or more of the following endpoint technologies: Powershell scripting, Office365, Windows Server Administration, and Active Directory Administration. Cross-platform experience with VMware, Microsoft Server OS, enterprise collaboration services, file share management, and backup technologies.

Licensure/Certification/Registrations: Microsoft Network or Systems level certification (MS 365 Admin, MS Endpoint Admin, MS certified Systems or Network Admin) preferred or applicable work experience.

Education: Bachelor's degree in computer-related field (preferred) or equivalent work experience required. BBA, MIS, or BS in Computer Science is preferred.

Skills & Abilities:

Demonstrated capability of managing enterprise-level Microsoft endpoint environments;

Thorough understanding of Microsoft Windows environments and operating system support;

Demonstrated knowledge of Group Policy management, Active Directory/Exchange user management;

Strong understanding of computer hardware components and functions and basic networking knowledge;

Good understanding of telecommunications and the ability to efficiently document and track technical support issues.

Knowledgeable of IT security best practices and real-world implications.

Good scripting skills and familiarity with automation techniques.

Excellent interpersonal relationship skills.

Ability to collaborate and build relationships with peers and customers to align IT strategic services.

Able to work independently, organize time effectively, and to coordinate appropriate resources.

Skilled in both verbal and written communication.

Strong customer-oriented people skills.

Devises or modifies procedures and systems to solve complex problems.

Exercises sound judgment and proven analytical, problem-solving, and troubleshooting skills.

Ability to provide in-depth root cause analysis and identify the least impactful and lowest risk resolutions or modifications.

Experience with Office365 and Microsoft enterprise email and background system technologies;

Solid working knowledge of centralized desktop management tools.