Senior Project Manager - Salesforce

The Senior IT Project Manager is responsible for planning, directing and coordinating all phases and activities for assigned projects. You will provide strategic and tactical leadership to drive on-time and on-budget project completion, aiming to achieve the organization’s strategic goals and high levels of satisfaction among all stakeholders.

In this role, you will...

Take ownership of multiple, concurrent IT projects, ensuring timely delivery while adhering to scope and budget. Projects include:

Leading a high-profile, multi-year, multi-phase Salesforce implementation, overseeing 10+ workstreams across 5+ departments, with a project team of 50+ members in a multi-level structure.

Drive collaboration and foster a high-performing team environment.

Proactively anticipate and resolve conflicts, using project management expertise and creativity to restructure workflows for better teamwork, communication, and efficiency.

Be a trusted leader, building strong relationships across all levels, internal cross-functional teams, and external vendors to ensure alignment, engagement, and successful project execution.

Lead all phases of the project lifecycle – from planning and initiation through execution, monitoring, and closure.

Define project scope, goals, milestones, deliverables, detailed tasks, and resource requirements.

Create and maintain project schedules and budgets, tracking progress to ensure on-time, on-budget completion.

Manage user expectations and collaborate across the enterprise.

Oversee vendor performance, ensuring deliverables meet technical specifications and contractual obligations.

Leverage strong problem-solving, influencing, and decision-making skills to ensure project plans deliver on intent.

Design and execute communication and change management plans to maximize user adoption and minimize disruptions, actively addressing feedback to ensure a smooth transition.

Drive resolution of major issues and manage project interdependencies.

Ensure all decisions and outcomes are well-documented.

Communicate project status and risks to stakeholders at all levels, serving as the primary contact for user groups and IT management.

Assemble and coordinate resources, schedules, task assignments, and project plans.

Monitor resource utilization and forecast resource needs.

Contribute to continuous improvement by providing input on project management methodologies, tools, and best practices within the Project Management Office (PMO).

We're seeking...

Project Management Experience

12+ years of experience managing projects, including complex system implementations and process rollouts.

Proven success leading multi-phase, enterprise-scale Salesforce projects

Comfortable with large-scale change initiatives impacting multiple departments and business users.

Leadership & Collaboration

Strong ability to build and lead high-performing teams.

Trusted leader with excellent stakeholder management skills across 5+ departments.

Proven ability to manage 10+ workstreams and guide workstream leaders through planning and execution.

Experience working with Executive stakeholders (CIO, VP).

Project Execution & Problem-Solving

Proactive in conflict resolution – able to sense misalignment and resolve issues before they escalate.

Expertise in leading project meetings effectively (core team meetings, retrospectives, stakeholder meetings).

Demonstrated professional judgment and sound decision-making skills.

Communication & Organizational Skills

Excellent written and verbal communication skills – able to clearly convey complex ideas to technical and non-technical audiences.

Strong time management and prioritization skills, able to manage multiple projects in a dynamic environment.

Detail-oriented and quality-driven, with a strong commitment to accuracy.

Proficiency in Change Management methodologies.

Vendor & Resource Management

Strong vendor management skills, including contract negotiation, performance monitoring, and escalation handling.

Ability to manage resources effectively in a fast-paced environment.

Education & Certification

BS/BA in Business Administration, Information Management, or related field preferred

PMP certification is a plus

Technical & Tool Proficiency

Proficiency in Agile, Waterfall, and hybrid methodologies.

Advanced proficiency in project management tools, including:

Atlassian Suite (Jira, Confluence)

Microsoft Office Suite (Word, Excel, PowerPoint)

Experience with Salesforce Implementation