Benefits Program Manager

As the Benefits Manager for APJ with a focus on India, you will serve as the primary point of contact for benefits-related matters across the APJ region, with a strong emphasis on managing and administering group benefit programs in India. This manager-level role focuses on independent, high-level administrative coordination and execution, working closely with the Corporate Benefits team to ensure alignment with global policies while addressing regional and India-specific needs. You will handle employee inquiries, onboarding, terminations, vendor coordination, invoicing, and special projects, delivering an enhanced benefits experience for employees across APJ. This role does not involve managing direct reports but requires strong organizational skills, autonomy, and collaboration.

This role will report to the Director of Global Benefits and will be on a hybrid schedule with 2 days a week in our Bangalore Office.

Responsibilities

Manage the day-to-day administration of group benefit programs across APJ countries ensuring accuracy and compliance with local and regional regulations.

Act as the primary point of contact for benefits-related inquiries and escalations from employees in India and as needed, across APJ, providing timely and accurate responses.

Support all benefits-related needs throughout the employee lifecycle (e.g. onboarding, new hire orientation, offboarding, claims, etc.).

Support the Sr. Benefits Manager with annual renewals and collaborate with other HR and benefit managers to align benefits programs with global standards and regional needs.

Serve as the key liaison with brokers and vendors in APJ, communicating employee changes and ensuring timely and accurate updates. Partner closely with the global Corporate Benefits team to align on policies, programs, and initiatives, ensuring consistently while adapting to India and APJ-specific requirements.

Contribute to drafting and refining benefit policies for programs in APJ and compile content for benefits communication, supporting the benefits website and employee-facing materials.

Oversee purchase orders and invoice processing for benefit vendors, ensuring timely payments and accurate financial tracking. Lead the execution of approved special projects, such as rolling out new benefit initiatives or enhancing existing programs, in collaboration with the Corporate Benefits Team.

Stay informed on local benefit trends and regulations, providing insights to the Corporate Benefits Team to ensure programs remain competitive and compliant. Maintain accurate employee benefit records, support internal reporting, and ensure data accuracy in benefit systems, leveraging analytical skills to identify process improvements.

Take on additional responsibilities or projects as needed to support BlackLine’s Corporate Benefits strategy.

Qualifications

Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree or relevant certification (e.g., CEBS) is a plus.

Total 10-13 years of experience is required.

5-7 years of experience in benefits, leaves, or wellness management.

Strong knowledge of benefit regulations across India and APJ.

Independent, self-managed, and self-starter.

Exceptional organizational, project management and time management skills, with the ability to prioritize and execute tasks autonomously.

Outstanding communication and interpersonal skills to engage with employees, vendors, and global stakeholders effectively.

Must be able to identify and solve problems related to benefits and HRIS administration.

Ability to identify, recommend and act on process improvements among responsibilities managed to create efficiencies

Exceptional verbal and communication skills

Exceptional data management, analytical and problem-solving abilities.

Experienced in driving operational efficiency in the delivery of benefits and wellness programs through technology is a plus.

Salary Range

-

Employee Referral Bonus Amount

$1,500

Regular