Service Manager

Job Description

We’re looking for an experienced and driven Service Manager in Indianapolis to lead our client's service department, ensure efficient day-to-day operations, and deliver exceptional customer experiences.

What We Offer:

Competitive salary (commensurate with experience)

Comprehensive benefits: Medical, Dental, Vision, Life, Short/Long-Term Disability, Accident & Critical Illness coverage

401(k) with company match

Paid time off starting your first year

Company-provided laptop

Job training and development

A strong team culture with low turnover and long-term career stability

Key Responsibilities:

Lead and manage Service Coordinators and Technicians, setting clear expectations and ensuring accountability.

Drive alignment with departmental goals, KPIs, and budget targets.

Improve efficiency through best practices and continuous process enhancements.

Monitor team performance and maintain high standards of internal and external customer service.

Foster a collaborative, high-energy team culture through regular communication and meetings.

Respond to customer issues and complaints with professionalism and a solutions-first mindset.

Serve as a liaison between service, sales, delivery, and administrative teams to ensure smooth operations.

Inspire your team to achieve both departmental and individual goals.

Supervisory Duties:

Oversee hiring, training, scheduling, and performance evaluation of service staff.

Ensure compliance with company policies and promote a culture of accountability and growth.

Recommend and implement disciplinary actions when necessary.

Qualifications:

High school diploma or GED required

Associate’s, Bachelor’s, or Technical degree preferred

2–4 years of experience in a leadership or management role

Strong background in customer service and/or operations

If you meet these requirements, apply or call today! Interviews will begin immediately!

JOB TYPE: Full-Time

SHIFT: 1st Shift

PAY: $70K-$80K/YearCompany Description

We are one of the nation’s fastest growing full service employment firms for one simple reason. We offer a better service to our employees and employers.

Making complex simple is what we do. Please contact us direct to find out more on how our team of experts makes this happen every day.

Full-time