ANALYST

Requisition Number

1554133BR

Job

L1 Engineer

Experience

0-2.5 Years

No. of Positions

1

Job Description (Posting).

The Analyst Help Desk is responsible for resolving customers requests for assistance on standard commercial and proprietary software and hardware applications in English and other languages over various communication channels, including but not limited to telephone, e-mail, chat, social media, etc. Core requirements for the Analyst Help Desk s role is consistent customer care, maintaining high quality standards, timely reporting, ability to quickly adapt to changing priorities and fluctuations in workflow. He/she helps B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction. (1.) To attend complex calls with L2 support within SLA (2.) To attend L1 installation, Maintenance and other technical calls (3.) To complete necessary certifications required for performing the role (4.) To provide telephonic and remote trouble shooting support

Qualification

B-Tech

Employee Group

Business Line FT

Entity

INFRA

Expected Date of Closure

19-Jun-2025

Reporting Manager Designation

SENIOR MANAGER

Skill (Primary)

DWP-USS-SERVICE DESK