Dispatcher

Dispatch is a key position at Santa Barbara Airbus. The Dispatcher serves as the shift supervisor and first point of contact for drivers, customer service agents, and customers. Customer service is a key part of the dispatch position and a cornerstone of Airbus culture. A great Dispatcher can multitask and stay on top of different projects at the same time. They must be very efficient with time and can self-manage, as well as keep calm during stressful situations, they must be able to see the big picture when making decisions or dealing with issues. There are two Dispatch shifts a day, an AM and PM shift. The shift is supported by the Office Manager, Operations Manager, and General Manager.

Job duties include:

Setting up daily driver paperwork, opening and closing paperwork

Accountability for incoming and outgoing funds and associated record keeping

Assuring drivers shifts are accounted for and hours are logged

Managing bus schedule and bus cleaning schedule

Assigning drivers to jobs

Managing job changes and covers

Handling bus breakdowns or traffic/road issues, should they occur, while still providing exceptional customer service in office

Providing stellar customer service via phone

Booking reservations

Onboarding passengers and managing passenger counts

The Airbus team is diverse and strong! Airbus offers competitive pay, benefits, 401k, profit sharing, and bonus program. We operate on key core values that help anchor the team to be the best and provide the best.

Requirements:

High school diploma

Proven experience as dispatcher or relevant position- willing to train the right candidate

Fast typing ability with experience in data entry for reliable data capture

Knowledge of procedures and guideline for emergency situations

Proficient in English (oral and written)

Outstanding organizational and multitasking abilities

Active listener with excellent communication skills

Sound judgement and critical thinking

Spanish speaker is a plus!

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Full Time