Service Department Manager and Service Billing

Job Description

Benefits:

401(k) matching

Health insurance

Paid time off

Benefits/Perks

Pay rate $22.00 to $25.00 per hour

Paid Time Off

Career Growth OpportunitiesRequired Experience- some experience required to be considered for the position

You must have invoice entry experience

You must have mechanical equipment experience

You must have supervisory experienceJob Summary

We are seeking a motivated and outgoing Supervisor to join our team. In this role, you will provide support to our service technicians in the service department, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, scheduling service appointments, planning meetings, calculating and writing estimates, creating work orders, collecting cash and credit card payments The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor. The location of the office is in the warehouse-service department.

Responsibilities

Answer incoming phone calls and schedule repair appointments

Schedule appointments and maintain the service calendar

Organize meetings with service techs- daily and weekly

Dispatch service techs with correct parts for the call

Create estimates, work orders and invoices correctly, collect payments for the invoices.

Maintain an organized filing system for estimates and work orders

Maintain organized system for parts

Assist customers who enter the warehouse with repair tickets

Follow up with technicians on the timeliness of their service calls.Qualifications

High school diploma/GED required, Associates degree or administrative training, mechanical experience is preferred

Previous experience as an Invoice creation and entry or in a similar position and Supervisory knowledge

Ability to process cash and credit card payments

Familiarity with standard office equipment such as printers, computer software

Excellent computer skills and knowledge of Microsoft Word, Excel

Understand how to do an estimate and work order, calculate labor hours, understand machine parts and equipment

Highly organized with excellent time management skills and the ability to prioritize projects

Be able to work in a warehouse with temperature fluctuations

Highly organized

Full-time