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COUNTER SERVER/EXPO @HANCOCK

Company:
Hancock
Location:
Grand Rapids, MI, 49506
Pay:
12.48USD per hour
Posted:
May 07, 2025
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Description:

Job Description

Benefits:

Insurance

401k

Food and Beverage Discounts at all locations

Join Our Team! The Winchester, Hancock, Donkey Taqueria, and All In Catering make up this dynamic restaurant group.

All are conveniently located in the Uptown neighborhood on Wealthy Street. Food brings us together. Hospitality keeps us around. Authenticity and eclectic food and beverage innovation sets us apart. Our unique taste is paired with unparalleled customer service and a welcoming atmosphere.

Support Staff will have oversite of counter service, floor management, and expo operations during their shift.

Areas of Focus {including but not limited to}:

Provide extraordinary customer service during all volume styles of business

Handling take out orders and running food to guest tables

Bringing salesmanship opportunities to each guest interaction with counter service

Managing expo windows with a focus on food quality, ticket time management and accuracy

Being a "menu expert" and be able to educate guests on our bar and food menus effectively

Excelling with time management and steps of service

Assist with maintaining a clean and well-stocked areas during service, including prebussing

Setting up the restaurant for success on a daily basis

Requirements:

Strong organizational skills to manage the needs of the restaurant

Detailed oriented

Having a positive, welcoming and upbeat attitude

Must be, or willing to be, TIPS certified (or equivalent), with a strong understanding of responsible alcohol service and compliance with local regulations

Communication skills to inspire and motivate consistency and excellence

Strong believe in professional and ethical approach to guest servicesReports To: General Manager

Pay: $12.48/hr + Tips

Hours: Part Time and Full Time

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

If youre passionate about food, driven to provide exceptional service, and excited to be part of a dynamic team, wed love to hear from you!

Full-time

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