Command Presentations Customer Support VTC Technician

About Aleut Federalâ

Aleut Federal is an Alaskan Native-owned enterprise dedicated to supporting the Unangax people of the Aleutian Islands. We provide top-notch service to various branches of the federal government and prioritize community involvement. Our culture encourages growth, diversity, and inclusion, and our motto, "We are One", reflects our unity and purpose.â

Description:

Aleut Federal is looking for a Command Presentations Customer Support Video Teleconferencing (VTC) Technician who will operate VTC sessions for high-level Customers, perform trouble-shooting and minor repairs on VTC systems, and maintain, modify, and enhance customer VTC network capabilities and services.

Responsibilities:

Coordinate with Customer on all command presentations, to include scheduling coordination

Provide day-to-day setups of videoconferences and bridge operation

Setup conference rooms and configure system prior to VTC start time, conduct pre-conference audio/video checks

Operate VTC equipment including powering up teleconferencing equipment, checking equipment for proper operation, setting audio levels, and positioning camera functions

Actively and consistently support all efforts to quickly mitigate issues and restore the Customer’s services

Correct network and equipment degradations. If necessary, reconnect dropped participants

Maintain configuration settings (speed settings, full duplex, etc.) for participants to ensure quality meets industry standards

Provide technical assistance to users

Monitor VTCs to ensure exceptional audio and video quality

Create and maintain technical documentation of processes and procedures used throughout normal video operations

Track and update progress and details in ServiceNow trouble ticketing system while troubleshooting and performing fix actions

Present progress and performance metrics information for briefings and other presentations

Train staff in the operations of VTC equipment and other AV equipment associated with VTC services

Requirements:â

Must possess a current TS//SCI eligible

Comprehensive knowledge of the principles, methods, and techniques used in VTC troubleshooting and support.

Knowledge of video technology and experience working with a variety of audiovisual equipment

Excellent problem-solving skills to troubleshoot complex VTC problems.

Knowledge of Microsoft Office software products (Word, Excel, PowerPoint).

Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels

Preferred:

Military and/or government experience a plus

Experience with ServiceNow

Bachelor’s Degree in a related technical discipline or the equivalent combination of education, technical certifications or training/work experience can be substituted in lieu of degree.

CompTIA Security +

Crestron Technician certification/Extron certification and/or Thinklogical Tech 300 certification or higher-level relevant certification

Locations: This position will be expected to perform duties at any customer facilities within Colorado Springs.â

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Salary Range : $85 K - $95 Kâ

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Closing Date:â We will be accepting applications for this position until 09/May/2025 at 11:59p EST.â

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Benefits:â

Aleut offers the following benefits to eligible employees:â â

Health insuranceâ

Dental/Vision Insuranceâ â

Paid Time Offâ

Short- and Long-Term Disabilityâ â

Life insuranceâ â

401k, and matchâ

EEO Statement:â

Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AF prohibits workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.â â

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