Senior Claim Specialist

Description

The ideal candidate will be located in San Francisco, CA. The field property role will service claims within San Francisco and surrounding areas working in a remote environment.

Responsibilities

Manage claims conducting on-site inspections to fully assess and adjust property losses.

Ensure onsite inspection are completed of properties to include investigating facts, evaluating damages, and writing estimates

Investigate and adjust both personal and commercial property claims with exposures up to $500,000

Effectively evaluate contract language and identify coverage issues

Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis

Maintain an active file diary to more file toward resolution

Recognize and pursue recovery

Adhere to all statutory and regulatory fair claims practices

Recognize and identify potential fraudulent claims

Effectively control the use, work product, and expenses of outside vendors

Recognize, engage, and oversee additional investigate actions where needed utilizing engineers, accountants, and other expert vendors.

Effectively evaluate claim facts and negotiate claim settlements

Develop and maintain strong business relationships with internal and external customers

Successfully contribute to the development and delivery of the team’s goals, objectives and results

Supports workload surges and/or Catastrophe Operations as needed to include working availability to deploy on CAT events for up to 3-weeks, 3 months out of the year.

Establish and maintain rapport with business partners including insureds, agents, and underwriters

Provide excellent customer service skills to a diverse client base that results in more than satisfied clients.

Conduct site inspections while effectively maintaining ownership of the claim experience including ownership of primary contact with insured and agent, validating coverage, owning the coverage investigation and coverage communication while working with vendors in a remote environment handling claims in the western territory.

Qualifications

Full knowledge of personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus. Experience in commercial claims handling would be preferred

Must have a minimum of 2 years handling property claims in a field environment, conducting inspections, developing scope, addressing coverage, and writing estimates.

A 4-Year college degree or appx. 10-year equivalent field property claims handling experience is required.

Demonstrated experience successfully working in a fully remote environment.

CoreLogic / Mobile Claims or similar estimating platform experience such as Xactimate is required

An aptitude for evaluating, analyzing, and interpreting information

Excellent verbal and written communication skills

Strong customer service skills

Working knowledge in Microsoft Office

Prior experience handling complex claims with large exposures

Ability to work both independently and team supportive environment

Empowerment to make decisions within your authority and execute company mission

Must have the ability to secure the Property and Casualty Adjusters license within 6 months of employment

The pay range for the role is $93,800 to $110,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.