Desktop Support Technician

Job Description

Duration

12

Duration Unit

Month(s)

Req Description

Description

Looking for a Desktop Support/Technology Support Technician to support a Fortune 500 manufacturing environment. This person will support them manufacturing facility in Tobaccoville, NC, supporting end users with any technical issues they may have.

• Responsible for the implementation, startup and troubleshooting of proprietary software and hardware.

• Collaborating with management prior to and during rollout of updates, providing training and on the spot assistance to management and associates

• Communicating and coordinating with all levels of management, before, during and after incidents

• Constructed key word and key issue documentation and incident tracking for trending purposes

• Provide daily written updates on status of current tickets, open issues and projects.

. This person primarily will be doing desktop, helpdesk, printer and some application troubleshooting. they will travel to other sites in Winston when necessary to fire up network, project work, pc support, printer support, any database experience is a plus.

Enterprise Req Skills

Desktop Support, Troubleshooting,ms teams,Citirix

Job Title

Desktop Support

Top Skills Details

1. 5 years Desktop support experience (Issues such as data migration, finding and opening .pst files, connecting users to the VPN and any network issues, and help setting up printer)

2. Microsoft Teams

3.HW/SW Breakfix

4. Will be the primary Desktop support person for this facility

Worksite Address

,Tobaccoville,North Carolina,United States,27050

Additional Information

Project: DT refresh, mobile device, front line, on-going support (MS Surface, Lenovo Yoga & Carbon)

Desktop, printers, VTC,

Cust service, dress, Client engagement

10P-6A with flexibility @ manufacturing facility (may travel to other local sites)

Top skills:

Tech

Communication- calm demeanor; trustworthy; etc

Interview process - resume and then phone/personal

Testing HW

Imaging machines

Fully functional on daily basis

Field or at corporate.

Conf room support and training

EUS trainingY

Drug Test Required

true

Experience Level

Expert Level

External Communities Job Description

Our client is in need of a Desktop Support Technician to support their Manufacturing and Warehouse facility in Tobaccoville, NC from 10 PM- 6 AM Monday - Friday.

EVP

Long term year over year contract.

Monday-Friday 10 PM - 6 AM

Manufacturing environment

Work Environment

Manufacturing- Address- Tobaccoville, NC 27050

Additional Skills Tags

ms teams,Citirix

Additional Skills & Qualifications

customer service, reliability, stability, communication.

Teams

Android and Apple phone support

Printers

Laptops

Polished candidates only.

Business Qualification

Impact to the Internal/External Customer

Supporting manufacturing facility to ensure that all desktops, laptops and printers are opperational so teams can work.

Interview Information

Phone/WebEx with team lead and then team.

Business Challenge

They are in need of a Desktop Support Technician to support their corporate and warehouse end users.