U-Turn Program Coordinator

Job Description

Description:

The U-turn Program Coordinator will manage the day-to-day operations at Cocoon's House's U-turn Teen Resource Center, a low barrier drop-in center for youth and young adults experiencing homelessness. This position will work alongside other outreach staff to assist youth in getting their emergent needs met in a safe space. The U-Turn Coordinator is responsible for: referrals to services, crisis intervention, behavior management, and mentoring to youth who might not otherwise access services. The U-Turn coordinator spends significant time in the drop-in facility tracking and responding to client needs, coordinating street outreach efforts, providing janitorial support with our facilities team, and developing programming.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

U-Turn Program Coordinator Duties & Responsibilities

Full-Time 40 hrs/week On-site

Wages: $25-27/hr DOE +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Youth Engagement

Use of trauma informed care, positive youth development, and harm reduction as a program practice

Provide culturally appropriate programming to youth

Plan and facilitate Holidays, events, groups and other pro social activities on the drop-in floor

Create safety plans with youth who are engaged in risky and unsafe behavior

Have an in-depth knowledge of current Snohomish County Resources, to ensure youth are getting their needs met through mobile and stationary outreach

Use behavior modification and de-escalation tactics for youth not following the program guidelines

Program Coordination

Oversee and coordinate the volunteer hot meal calendar

Oversee and Coordinate the U-turn Peer Mentorship Program

Oversee Outreach Youth Counselor(s) and Coordinate the U-turn Staffing and Partner Schedule

Engage current and new partners and donors in onsite services and programming

Oversee program function, including safety, program structure, budget, staffing, and grant requirements.

Manage and maintain regular inventory of basic need supplies, clothing, and food

Oversee Street Outreach and other community-based efforts with other department members

Data Management

Ensure all staff are tracking drop in data daily and understand the outputs

Ensure that U-turn and Data Entry is completed accurately and on time

Work collaboratively with Cocoon House's Data Manager

Facility Management

Participate in daily opening and closing chores and procedures to ensure the center is kept clean and orderly

Maintain the cleanliness of the surrounding facility

Delegate cleaning and organizing tasks to staff and volunteers

Declutter, organize, and maintain U-Turn storage areas and Kitchen

Benefits:

Medical, Dental, and Vision health options with employer contribution

Multilingual pay stipend

403(b) retirement plan

21 days of PTO accrued in first year

10 agency-recognized holidays

Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainingsRequirements:

Skills needed to be successful in this role:

Strong and effective communication skills; proficiency in crisis intervention/de-escalation.

Lead team and model strong engagement with youth, including strength-based approaches and holistic de-escalation.

Open commitment to serving, supporting, accepting, and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and believes, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs

Individuals with lived experience are strongly encouraged to apply.

Bilingual English/Spanish preferred.

General

Associate's degree or higher preferred in a social science or equivalent field and one year working directly with at-risk youth and young adults, or combination of experience and education.

At least 1 year of management experience, leading, and supervising a team.

High school diploma/GED or high school equivalency

Must be 21 years of age or older

DCYF background clearance

Acceptable driver's abstract with no more than 2 violations within last 3 years

Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

Ability to effectively communicate with all internal and external clients

Be able to hear voices and alarms.

Ability to read and comprehend a variety of materials

Ability to operate phone, computer, and record information for files and logs

Must be able to lift up to 50 Ibs

Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

Go up and down stairs

Compensation details: 25-27 Hourly Wage

PI5b2b2b797e77-25405-37484270

Full-time