Customer Service Representative

Job Description

We are currently seeking a Customer Service Representative for our busy office in Metairie. The ideal candidate will handle inbound calls ffrom customers, listening to customer needs or issues and providing timely solutions to their problems.

Objective of the role:

Handle calls in a timely manner

Identify customer needs, research issues, resolve complaints, and provide solutions

Maintain ownership of calls including follow-ups with the escalation team

Responsibilities include:

Communicate clearly and treat customer respectfully by going above and beyond with customer service ensuring that all questions are handled appropriately.

Create and maintain record of daily activity

Skills and Qualifications:

High school diploma or equivalent

Experience working in customer service in an office

Strong active listening skills and verbal communication skills

Ability to multitask and manage time effectively

FULL TIME POSITION

MONDAY - FRIDAY 8am - 5pm

$17.00 Per Hour

Full-time