Customer Relations Manager

Company Description

ASOP FOODS PVT LTD is dedicated to providing high-quality agriculture-based products, including atta, besan, makhana, and jaggery. With expertise in milling wheat, millets, and pulses and processing jaggery, makhana, and poha, we deliver nutritious, authentic, and reliable food products. Our commitment to quality, innovation, and trust drives us to serve private labels, exports, government entities, and our own brand through a strong distribution network.

Role Description

This is a full-time on-site role for a Customer Relations Manager located in Nawanshahr. The Customer Relations Manager will be responsible for managing customer relationships, addressing customer inquiries and complaints, developing and maintaining customer service policies, and ensuring customer satisfaction. The role also involves coordinating with sales and marketing teams, analyzing customer feedback, and implementing improvements to enhance the customer experience.

Qualifications

Experience in customer service, client management, and relationship building

Excellent communication and interpersonal skills

Strong problem-solving and conflict-resolution abilities

Proficiency in customer relationship management (CRM) software

Ability to work independently and as part of a team

Bachelor's degree in Business Administration, Marketing, or a related field preferred

Experience in the food industry is a plus

Strong organizational and multitasking skills