Front Desk Concierge

Bermuda Village

142 Bermuda Village Drive

Advance, NC

Bermuda Village Retirement Community is located in the beautiful, gated Bermuda Run neighborhood in Advance, NC. At Bermuda Village our number one priority is our Residents. We offer an unparalleled quality of life at all levels of retirement. We have created a community that allows our residents to do as much, or as little, as they like while offering the ability to age in a place with all levels of care. We welcome you to join our team and find your place here as we have many opportunities for your career to grow.

Bermuda Village is a vaccinated employer. As such, prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID-19 vaccination by date of hire unless new hire has an approved exemption form completed upon hire.

Benefits:

Competitive Salary

Paid-Time Off with rollover

Paid Holidays

Bonus Pay

Flexible Schedule

Health Insurance, Dental Insurance, Vision Insurance

Short-Term/Long-Term Disability Insurance; Variety of Supplemental Insurances Available

Free Life Insurance

Career Growth Opportunities

Tuition Reimbursement

*Some benefits may only be eligible to full-time team members.

Shift Availability:

Part Time, 2:00 pm - 10:00 pm

Every Thursday - Saturday

Must be available to work rotating weekends 6:00 am - 2:00 pm.

JOB SUMMARY:

Bermuda Village Retirement Community is hiring for Front Desk Concierges.

This role is responsible for greeting all residents and guests in a friendly and welcoming manner, both in-person and by telephone as well as assist with other administrative tasks.

Education/Experience:

High School diploma or equivalent preferred.

Minimum eligibility requirements:

Prior receptionist experience preferred.

Must be able to communicate effectively with residents, families, staff, and general public.

Must have compassion for and desire to work with the elderly.

Must demonstrate the ability to work responsibly as a team member as well as an individual.

Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others.

Ability to represent our Community in a positive and professional manner.

Must be computer literate.

Strong organizational skills.

Must pass criminal background check.

Must meet all health requirements.

Must be able to perform the duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.

Essential functions:

Answer the telephone, transfer calls, take and deliver accurate messages.

Greet guests who come in the door to tour, visit a resident or complete other business concerns.

Develop or photocopy documents and forms as requested.

Assist with the maintenance of files by keeping them updated with new or revised forms.

Maintain the lobby area in a clean and uncluttered manner.

Customer service:

Responsible for ensuring that all employees are providing excellent customer service to internal and external customers.

Perform job duties for residents and with team members in a courteous and professional manner.

Take initiative to ensure resident safety and satisfaction is a priority.

Meet and greet visitors in a friendly, helpful manner (Visitors include anyone who visits the community; specifically, current residents’ families and friends, prospective residents and their families, referral sources, vendors and regulators).

Answer phones appropriately, according to company and community standards.

Residents’ rights:

Ensure compliance and understanding of all regulations regarding residents’ rights.

Other:

Follows & communicates company policies and procedures.

The job description provides a framework for the job; other duties may be assigned as necessary.

Working conditions (travel, hours, environment):

Scheduled hours; possible overtime. May work in other positions temporarily when necessary.

Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).

Is subject to injury from falls, burns from equipment, odors, etc., through the workday, as well as to reactions from dust, disinfectants, and other air contaminants.

May be subject to the handling of and exposure to hazardous chemicals.

Physical/sensory requirement

Medium work: ability to exert 10-35 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents and staff.

Must be able to relate to and work with the ill, disabled, elderly, emotionally upset and, at times, hostile people within the community.

Bermuda Village is an Equal Opportunity Employer