Community Manager

The Community Manager’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space.

The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position will manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

Compensation: $65,000-67,000 based on experience

JOB DUTIES

App Implementation and Management

Partner with app developer to design and implement property-wide app

Supervise app implementation and ensure deadlines are met

Provide content and feedback to app developer in a timely manner

Give status updates for app development to XM Corporate staff and client on a specified cadence

Review building app often for brand consistency

Create and maintain app content in-line with luxury brand standards

Market and promote app usage among tenants, residents, guests, etc.

Tenant Engagement

Create property programming with the goal of creating a property-wide sense of inclusion and community

Maintains property programming budget

Manages and schedules building amenities (ie. conference space, rooftop terrace, tenant lounge, etc.)

Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times

Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale

Assists property management team in creating welcome collateral and events for new tenants

Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner

Manages property social media sites

Designs and copywrites internal marketing messaging and collateral for property programming and events including digital and printed communications

Acts as a building ambassador and engage tenants to participate in building programming

Plan robust program within property budget

Negotiate contracts with area vendors for best price, product and service

Works with Experience Management corporate team to grow a local Preferred Vendor list

Stays current on knowledge of local events and cultural attractions.

Other concierge-related requests, as needed

Other reports, duties, meetings TBD

SKILLS AND APTITUDES

Experienced marketing and event planning

Creatively produce ideas to develop bespoke programs to engage various demographics and interests

Ability to engage tenants and visitors to participate in events and programming

Possesses foresight to organize event logistics up to 3000 attendees

Eye for clean, concise marketing collateral

Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue

Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs

Motivated self-starter who is able to work with minimal supervision

Proactive, approachable and solution-focused

Professional demeanor and appearance

Strong planning and organizational skills

Excellent interpersonal and communication skills

Takes initiative and anticipates needs of others

Commitment to company values

Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

EDUCATION AND EXPERIENCE

Bachelor’s Degree or equivalent work experience

At least three years’ experience in marketing and event planning, including VIP guest service

Previous concierge or VIP retail experience highly-preferred

Expert-level knowledge of the local area, including current dining, retail, and entertainment trends

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