Project Scheduler

We're looking for a highly organised and proactive EUC Field Technician Scheduler to join our team. This role plays a vital part in supporting our field operations by managing technician scheduling, coordinating site visits, tracking ticket queues, and ensuring seamless communication between internal teams and external vendors.

As the central point of coordination, you'll be responsible for the administrative logistics behind our End User Computing (EUC) services, providing essential support to field technicians, project teams, and management.

Key responsibilities

Prioritise and schedule field technician site visits based on workload and urgency

Monitor and distribute call-queue tickets and handle ad-hoc scheduling requests

Manage third-party repair processes, including invoicing and progress tracking

Support EUC teams with administrative tasks, including document preparation and formatting

Assist in project execution by:

Organising site plans and scheduling on-site activities

Liaising with agency contacts regarding timelines and project coordination

Tracking stock and equipment deliveries

Coordinate with Dispatch for equipment delivery and returns

Allocate job tickets to technicians and monitor task completion

Escalate issues promptly to ensure SLA compliance and task resolution

Collaborate with Technical Managers to align resources with ticket demands

Maintain organised records of technical and administrative documents

Respond to ad-hoc management requests in a timely manner

Provide ongoing oversight of on-site workloads to support service delivery goals

Escalate any risks to meeting service targets or SLAs

Skills & Experience

Proven experience in a fast-paced service delivery or scheduling environment

Strong organisational skills with the ability to manage changing priorities

A systematic approach to problem-solving and issue resolution

Ability to implement and maintain processes, reporting, and escalation protocols

Excellent verbal and written communication skills

Strong interpersonal skills with a focus on collaboration and support

Self-motivated and capable of working independently or in a team

Basic technical understanding of IT&T technologies

Proficiency in Microsoft Office applications

ITIL Foundation certification (preferred)

Relevant IT qualifications or equivalent industry experience (preferred)

Customer service certifications (a plus)

This role is ideal for someone who thrives in a dynamic environment and enjoys being at the heart of technical coordination. If you’re a strong multitasker who loves keeping things on track and ensuring smooth field operations, we’d love to hear from you.

Why NEC?

At NEC Australia, we’re more than a technology company—we’re a team of innovators shaping the future. With over 50 years in Australia, we bring together the best technology and the smartest people to drive excellence. We work across industries, helping businesses thrive and creating a safer, smarter society.

NEC Australia is an exciting period of growth with numerous new projects for our high-profile customers. This is a unique opportunity to join us as we’re looking forward to a bright future for our organisation.