Technical Product Advisor

Job Details

Nationwide Remote - Remote, CA

Fully Remote

$80000.00 - $90000.00 Salary/year

Description

The Technical Product Advisor role involves providing expert technical guidance and insights to clients or internal teams regarding a specific product, helping them understand its features, capabilities, and best practices for implementation, while also advising on technical considerations and potential solutions to meet their specific needs, often drawing on deep technical knowledge and experience with the product’s design and functionality.

Responsibilities

Product Expertise: Possess in-depth knowledge of the product’s technical specifications, architecture, and functionalities to address complex questions and concerns.

Customer Advisement: Guide clients on how to best leverage the product’s features based on their unique requirements and business goals.

Technical Support: Troubleshoot technical issues, provide solutions, and assist customers through implementation challenges.

Solution Design: Collaborate with sales and project teams to design customized solutions that meet client needs, considering technical constraints and integrations.

Training & Education: Deliver training sessions to customers and internal teams on product usage, best practices, and new features.

Feedback Loop: Gather customer feedback and communicate it to the product development team to drive enhancements and future roadmap decisions.

Customer & Stakeholder Engagement: Serve as the primary point of contact for key client contacts and internal stakeholders.

Feature Adoption & Growth: Enhance customer feature adoption through in-app monitoring tools, driving higher engagement, increased usage, and greater business growth and revenue.

Qualifications

Problem Solving: Strong analytical and troubleshooting skills to diagnose technical issues and provide effective solutions.

Communication Skills: Ability to explain complex technical concepts to non-technical audiences and effectively present product solutions.

Customer Focus: Prioritize customer needs and deliver a positive customer experience.

Collaboration: Work effectively with cross-functional teams, including sales, marketing, engineering, and customer operations.

Technical Proficiency: Strong understanding of relevant technology stacks, software development methodologies, and technical concepts related to the product.

Business & Technical Translation: Ability to translate business requirements into a technical scope of work.

Integrity & Judgment: High level of integrity, sound judgment, and situational awareness.

Time Management: Ability to organize and manage multiple priorities effectively.

Attention to Detail: Extreme detail orientation and accuracy.

Professionalism & Independence: Ability to work professionally in a remote, independent environment.

Experience:

4+ years of hands-on SaaS experience in a high pace environment

4+ years relevant work experience in a client-facing technical role, preferably customer success or technical support, with a proven track record of problem solving and high customer satisfaction.

Experience with remote access environments such as Citrix and/or terminal services.

Must have experience with Microsoft server and client technologies.

Preferred experience: knowledge of SQL and basic accounting principles.

Benefits

Flexible PTO

Summer Fridays

No meeting Fridays

Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage

Flexible Spending Account

Health Savings Account

401(k) match

Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.

The compensation information below is provided in compliance with job posting disclosure requirements.

Pay range: $80,000 - $90.000. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.

Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.

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