Patient Care Support Lead

Description:

Job Purpose

Manages a variety of office activities and operations. Manages office personnel, clinical staff, and patient experience.

Duties and Responsibilities

Provide outstanding customer service to improve customer satisfaction and relationship.

Stay up to date on policies and procedures.

Must maintain stellar customer service skills at all times in all areas of the role.

Maximizes office productivity through enforcement of company policies and procedures to office personnel and clinical staff.

Researches and develops resources that create timely and efficient workflow.

Establishes uniform correspondence practices and procedures.

Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.

Train new personnel and maintain timely performance reviews.

Maintain performance documentation of personnel.

Maintains contact with customers and outside vendors.

Assists company marketer with marketing activities and to obtain company contracts.

Ensure that patients receive the company's vision of patient care experience.

Prepares and submits payroll of personnel.

Produces necessary reports of clinic's operations to the Regional Manager.

Maintain and account for appropriate payment collections, petty cash logs, receipts, and bank deposits daily.

Attend company meetings.

Host staff meetings with assigned location.

Any additional duties assigned.Requirements:

Qualifications

Qualifications include:

Certified Medical Assistant or 2 years of Medical Assistant Urgent Care Experience

Excellent customer service skills

Familiarity with company policies and healthcare regulations

High School diploma or equivalent

Knowledge of Microsoft Office products

Knowledge of business office procedures

Excellent oral and written communication skills

Ability to greet patients and answer phones in a professional manner

Ability to establish and maintain effective working relationships with providers, patients, and to the public

Utilize time management skills

Recognize, evaluate, solve problems, and correct errors

Maintain productivity and work independently

Planning and organization skills

Ability to adapt to a variety of situations and personnel

Project management skills

Ability to manage people effectively toward company goals

Working conditions

This position may require evening, weekend, or holiday work. This position requires many hours in a sitting or standing position. This position may require travel to various office locations.

Direct reports

Medical Associates, Clinical Providers

PM20

PIcc63d0ecf1a5-31181-31140105

Full Time