Failure Analysis Engineer

The Failure Analysis Engineer will monitor test failure trends in NPI, provide corrective actions to improve production test yields, and assist this Test and Reliability Engineering Department as needed.

Job Responsibilities:

Interface with customers and internal cross-functional teams to root cause hardware issues to the component level

Perform engineering investigations of significant customer field and line escalations related to hardware issues

Monitor test failure trends in NPI and provide corrective actions to improve production test yields

Design and develop debug tools to improve debug process and efficiency

Provide training to technicians and debug team on new and existing debug procedures and product troubleshooting

Support internal communications of techniques and processes for WW RMA & Service Centers

Drive "best practices" across WW Operational, RMA & Service Sites

Program manage CSP/Enterprise account Reliability requirements

Facilitate Reliability strategy discussions

Other duties as assigned

Qualifications:

Bachelor's or Master's degree in electrical or computer engineering required

Minimum of 4 years' experience designing and debugging Industry Standard Computing platforms required

Experience in hardware/firmware/software development and test methodologies preferred

Knowledge of key server technologies including Intel, AMD, ARM multi-core microprocessors, DDR 4/5 and NAND memory, and PCA design preferred