Call Center Supervisor

Required Skills & Experience

•5 years of managerial experience or at least 8 years of supervisory experience •Minimum of 5 years of operational experience preferably in billing and call centers •Demonstrated proficiency in Microsoft Office 365 and expert level expertise in Excel •Strong strategic thinking, problem solving and analytical skills •Effective communication /wrong writing skills •Highly proficient in writing various report types •Strong business acumen to assist /support management staff •Bachelor’s degree in business admin, finance, or accounting

Nice to Have Skills & Experience

•Ability to write and run queries is a plus!

Job Description

We are seeking a highly experienced and strategic Operations Liaison to oversee our billing and call center operations. This role is critical in ensuring operational efficiency and delivering top-notch service to our clients. Coordination: Act as the primary point of contact between different departments to facilitate communication and collaboration. Issue Resolution: Identify and resolve operational issues by liaising with relevant teams and stakeholders. Process Improvement: Analyze current processes and recommend improvements to enhance efficiency and effectiveness. Reporting: Prepare and present detailed reports on operational performance and project progress. Documentation: Maintain accurate records of communications, decisions, and actions taken. Support: Provide operational support to management and staff, ensuring all departments are aligned with company goals.

Hourly pay rate between $30-$50