Fiber NOC

Change Management Analyst

Summary:

Responsible for coordinating and managing network maintenance events to minimize customer impact and ensure timely service restoration.

Key Responsibilities:

Coordinate internal/vendor maintenance and approvals

Perform impact/conflict analysis and customer notifications

Support field technicians via remote troubleshooting

Analyze alarms from NMS logs

Serve as point of contact for Change Management issues

Validate and maintain network records

Requirements:

3–5 years of telecom experience

Knowledge of SONET, IP, Layer 2, WDM, OTDR

Familiar with tools like Netcracker, OSP Insight, NMS

Strong communication, organizational, and multitasking skills

Customer-focused with attention to detail

Preferred:

2–4 years service provider experience

Certifications: CCNA, CCNP, ITIL, Network+

Experience with Cisco, Juniper, BGP, IPv6, MRV

Education:

High School Diploma or GED required