Application Support Engineer

Company Description

RogueHire is dedicated to empowering healthcare organizations through innovative data solutions for talent acquisition. With over 15 years of experience and a focus on healthcare recruitment, RogueHire offers the Recruitment Operating System (rOS) that leverages Decision Intelligence (DI) analytics and an industry leading benchmark program.

Position Overview

This is a full-time role for an Application Support Engineer at RogueHire. The Application Support Engineer will be responsible for providing technical and analytical support, troubleshooting issues, and maintaining effective communication with clients. Daily tasks will involve addressing application-related queries, resolving technical issues, and ensuring smooth operation of software applications.

What You’ll Do

Monitor and support daily client file loads into our system

Investigate failed loads or data issues, triage root causes, and resolve where possible

Work closely with engineering teams to escalate complex bugs or system problems

Maintain issue tracking through tools like Jira, Sales Force, or internal systems

Communicate with internal stakeholders and occasionally clients to ensure clarity and resolution

Suggest and implement small fixes or scripts (if capable) to streamline common support workflows

Document known issues and help maintain internal runbooks and playbooks

What We’re Looking For

1-3 years of experience in a technical support, application support, or production support role

Familiarity with file formats (CSV, JSON, XML), file validation, and data processing

Comfortable reading logs, investigating issues using basic SQL, or scripting (Python or shell)

Experience with ticketing systems like Jira, Salesforce or similar

Clear communicator with an organized, systems-thinking approach to problem-solving

Bachelor's degree in Computer Science, Information Technology, or a related field

Bonus: Experience working with ETL pipelines, cloud platforms (Azure, AWS, etc.), or APIs

Nice-to-Haves

Experience working in a client-facing support or onboarding environment

Exposure to data warehousing, batch processing, or integration tools

Comfort participating in on-call rotations or scheduled release windows

What We Offer

Flexible work environment (remote/hybrid options

Health, dental, vision, and 401(k)

An opportunity to grow into a more senior technical or client-facing role