Desktop Support Technician

We’re seeking a proactive and skilled Onsite Desktop Technician to join our client's team in Philadelphia. This hands-on contract to hire role that will support both Mac and Windows environments, ensuring reliable technical support and endpoint deployment across the organization. The ideal candidate brings a strong technical foundation, excellent communication skills, and a self-starting attitude.

Key Responsibilities:

Provide on-site technical support for both Mac OS and Windows systems

Troubleshoot hardware and software issues, including desktops, laptops, and peripherals

Perform system imaging and endpoint deployments

Support basic networking tasks (e.g., routers, switches, wiring)

Ensure compliance with security protocols and organizational policies

Collaborate with internal teams using tools such as Microsoft Teams, Zoom, etc.

Document technical solutions and maintain accurate records

Support IT projects, including upgrades, rollouts, and installations

Required Skills & Experience:

3+ years of experience in a desktop support or technician role

Proficiency with both Mac and Windows operating systems

Experience with Dell and Mac hardware

Familiarity with endpoint deployment tools and imaging processes

Basic networking knowledge (e.g., IP, DNS, cabling, switching)

Strong knowledge of collaboration tools (Teams, Zoom, etc.)

Excellent problem-solving, communication, and customer service skills

Ability to work independently and take initiative

Experience working in environments with security and compliance requirements

Must-Haves:

Non-smoker / No tobacco use (required for site policy compliance)

Up-to-date vaccination status (as per company health policy)