Managing Director

The Le Meridien and Sheraton Charlotte Hotels in Charlotte, NC, managed by StepStone Hospitality, are seeking for an accomplished and driven Managing Director. This dynamic role requires a seasoned hospitality executive with a minimum of 7 years of General Manager experience in a branded hotel environment, preferably with Marriott and within an urban market. The ideal candidate will have a proven track record of elevating hotel performance across all key metrics, with expertise in managing properties with 400+ rooms and 30,000+ sq ft of meeting space.

Key Responsibilities:

Oversee day-to-day operations of 2 full-service branded hotels, ensuring top-tier service delivery and operational excellence.

Lead and inspire department heads and staff to achieve service and financial goals, with a focus on guest satisfaction (GSS) and TripAdvisor rankings.

Cultivate strong local partnerships and relationships through active community engagement and market presence in Charlotte.

Partner closely with 3rd party ownership/asset management groups, maintaining transparency and effectively managing under scrutiny.

Leverage brand systems and tools (e.g., MGS, GuestVoice, QPower, GXP) to drive brand compliance, performance, and reputation.

Implement strategies to turn around underperforming hotels (Red Zone to Green) using Marriott-specific standards and metrics.

Develop and support comprehensive Food & Beverage programs that drive revenue while aligning with overall hotel strategy.

Direct and support robust sales, marketing, public relations, and social media efforts to boost visibility and topline growth.

Use revenue management systems and data analysis to inform strategy and maximize room and ancillary revenue.

Maintain rigorous expense control while sustaining high service levels and driving profitability (NOI).

Utilize hospitality tech platforms (Profit Sword, Hotel Effectiveness, IBuy Efficient) to enhance productivity and cost management.

Champion a culture of excellence and employee engagement; mentor future leaders within the organization.

Analyze and act on key business intelligence reports (STR, P&L, QA audits) to inform operational and strategic decisions.

Qualifications:

Minimum 7 years of experience as a General Manager in a full-service branded hotel, preferably Marriott.

Prior experience managing urban, 400+ room properties with significant meeting and event space (30,000+ sq ft).

Charlotte market knowledge, with local industry connections and insights.

Demonstrated success working with third-party hotel management companies.

Strong financial acumen with experience in turning around performance, controlling expenses, and maximizing NOI.

Hands-on, entrepreneurial leader with strong interpersonal, written, and verbal communication skills.

Proficient in hotel technology systems and performance tracking tools.

Visionary leadership with the ability to motivate teams and drive high morale.

Adaptable to change, highly analytical, and solution-oriented.

Proven track record of enhancing service culture and building revenue streams across departments.

Bachelor's degree in Hospitality Management, Business, or related field preferred.