Dispatcher

COMPANY OVERVIEW:

Certerra (formerly RMA Companies) is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve.

We are a national firm with a global reach serving national and international clients from 40+ offices located in 10 states and are ranked on ENR’s Top 500 list alongside the nation’s top firms. With a 60-year history, Certerra has a passion for high-end services, constant innovation, and investment in the development of world-class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients. The company is a rapidly growing portfolio business under a private equity firm, currently generating approximately $260 million in revenue with aggressive growth through strategic acquisitions.

Job Summary:

A highly organized CMT (Construction Materials Testing) Dispatcher for the DFW area. In this full-time role, the candidate will be instrumental in the efficient scheduling and coordination of material inspection tasks for our field technicians. The candidate will serve as a key point of contact for clients, ensuring seamless communication and the timely completion of project requirements. This position demands exceptional communication, multitasking, and problem-solving skills within a professional office setting.

Duties:

Client Coordination: Serve as the primary point of contact for clients, effectively handling requests for field and laboratory testing services.

Dispatch Management: Efficiently assign job tasks to qualified field technicians, taking into account their expertise, location, and availability. Optimize technician routes using our fleet tracking system to maximize efficiency.

Progress Reporting: Proactively communicate project status updates, potential delays, and any relevant information to supervisors and project managers.

Data Accuracy: Accurately input all dispatch-related information into our software systems and diligently reconcile daily assignments to ensure data integrity.

Fleet Oversight: Monitor fleet activity and utilization to identify opportunities for improved technician deployment and resource management.

Call Management: Professionally and efficiently manage multiple incoming and outgoing phone calls simultaneously, maintaining accuracy and attention to detail.

Service Excellence: Contribute to ensuring projects are executed accurately and delivered on schedule, consistently striving for exceptional client satisfaction.

Education/Qualifications:

Exceptional telephone etiquette, active listening skills, and clear verbal communication abilities.

Proven ability to effectively multitask and prioritize tasks in a fast-paced, high-pressure environment.

A collaborative and positive team player with a proactive, solution-oriented approach to challenges.

Proficiency in Microsoft Outlook and demonstrated experience utilizing fleet tracking software or similar dispatch management systems.

A minimum of 2-3 years of consistent experience in roles requiring the management of high call volumes.

Prior experience in a dispatching or coordination role is highly preferred.

Bilingual proficiency in English and Spanish is a plus but not required.

We are an Equal Opportunity Employer. This Company is dedicated to both the letter and the spirit of the equal opportunity employment laws. All applicants and all employees will be evaluated on the basis of their ability, competence, and performance of the essential functions of their positions. There will be no discrimination on the basis of race, sex, national origin, religion, age 40 and over, disability, sexual orientation, marital status, or any other classification which may be protected by federal, state, or local laws. In compliance with the Americans with Disabilities Act, we specifically offer equal opportunity for all employees or job applicants who may have a physical or mental disability. Such persons will be hired on the basis of their ability to perform the essential functions of the job in question. Likewise, their work will be evaluated on their performance of these essential functions. We will offer reasonable accommodation to individuals with disabilities, to the extent that Company resources allow without undue hardship. As part of our equal employment policy, there will be no wage differentials based on gender, between men and women employed in the same establishment, on jobs that require equal skill, effort, and responsibility, and which are performed under similar working conditions.