Desktop Support Technician

Role: Desktop Support Technician

Location: Scottsdale, AZ, Windsor, NC San Diego, CA

Financial experience minimum (6 – 9) years – Preferred

Level 2 -3 expertise in Deskside support

Local to the locations

All 5 days business formals

The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.

Strong technical knowledge of desktop operating systems and software applications

Experience providing deskside support to end-users in a corporate environment

Excellent communication and customer service skills

Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices

Familiarity with remote access tools and techniques

Experience working with Active Directory and other directory services

Ability to manage multiple priorities and work effectively under pressure

Willingness to work flexible hours, including evenings and weekends, as required.

Level 2 onsite or remote support for complex customer issues and requests

Lead deployment of software releases, system upgrades and patches on end user devices

Accountable for procurement and Asset management of end user devices

Leading activities like customer relocations and departmental infrastructure build out

Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution

Triage issues such as physical layers, usernames and passwords

Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus

Perform onsite installations or replacements of various hardware components and software repair

Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution

Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job

Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts

Regards,

John Richardson,

Technical Recruiter

Themesoft Inc.,