Patient Support Specialist

Goodlife is a face paced, high volume medical office. We are looking for a positive personality that enjoys the fast paced, multi-tasking environment. The right candidate has a big heart and enjoys helping people. This individual will also be incredibly organized and has exceptional communication skills. This position reports directly to the Clinic Manager.

Responsibilities:

Managing the clinic’s schedule daily

Facilitating and optimizing patient flow throughout the clinic

Handling patient questions and calls with professionalism and confidence

Following all clinical and administrative protocols

Being exceedingly friendly to patients and staff

Answering multiple phone lines

Scheduling and checking patients in and out

Use communication skills to successfully de-escalate conversations if a patient has an issue or problem.

Patient insurance verification for benefits

Collaborate with medical practitioners, administrative staff, and support teams to ensure seamless clinic functioning.

Monitor and maintain adequate clinic supplies and equipment, coordinating procurement when necessary.

Implement and improve administrative processes to increase clinic efficiency and productivity.

Qualifications:

Bachelor's Degree preferred

Computer skills required to manage patient information and ensure effective clinical workflows and documentation in the electronic medical record (EMR)

Ability to work well within a team setting

Interest in clinical/healthcare operations

Excellent organizational and problem-solving skills, with the ability to multitask and prioritize effectively.

Exceptional communication and interpersonal skills, with the ability to work collaboratively with various stakeholders.

Proficiency in using clinic management software and computer systems.

A passion for delivering excellent patient care and a commitment to continuous improvement.