Help Desk Specialist

Rate: 20/hr

Must-Haves:

* Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.

* Associate's Degree

* Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule

* Ability to demonstrate professional verbal communication skills

* Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material

* Ability to professionally handle irate customers

* Ability to use a headset and to sit for long periods of time

* Experience with Microsoft Office applications and the Internet

Plus:

* A+ and Network+ certifications

* HDI certifications

* Previous banking environment experience preferred