Customer Service Representative (Inbound Team)

About Us:

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, and 2023.

Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

Loloi Rugs is seeking a highly motivated and enthusiastic Customer Service Representative for our inbound team based full-time in Dallas, TX. The ideal candidate should have excellent customer service skills, be able to multitask and manage time effectively and exhibit a high degree of professionalism.

If you have prior customer service experience and enjoy a fast-paced, entrepreneurial, creative environment with a growing company, then we’d like to hear from you.

How to Apply

Please submit a resume and cover letter when applying. Within your cover letter, please specify your preferred salary as well as your available start.

Responsibilities:

Receive incoming calls and make outbound calls

Maintain company standards to ensure high-quality service

Build relationships with customers to ensure satisfaction and repeat purchasing

Provide website login and order information to Customers and Sales Representatives

Navigate proprietary software to process faxed, emailed and web submitted orders

Analyze back-order reports, fill backorders, and process payment information

Complete new account setups using our proprietary software

Identify, assess, and maintain a follow-up on the customer, whose query you have solved, ensuring they are satisfied with the outcome

Payment processing via multiple processing platforms

Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies

Generate and effectively communicate Reports to provide to the customer or representative

Attend required departmental meetings

Coordinate with internal departments to find solutions and resolve matters

Provide customers/ Reps with accurate shipping quotes and services

Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area

Qualifications:

Excellent organization skills

Must be able to multi-task, prioritize and manage time effectively

Excellent verbal and written communication skills

Proficiency in administrative and documentation procedures

Ability to always remain professional and courteous with customers

Requirements:

High School Diploma or equivalent; college degree preferred

2+ years of related work experience in a customer-oriented environment

What We Offer

Health, dental, and vision benefits

Paid parental leave

401(k) with employer match

A culture of meritocracy that fosters ongoing growth opportunities

A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.