Desktop Support Technician

Day to Day:

An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 7 person team supporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software. The Desktop Support Technician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.

Must Haves:

3+ years of experience working in a Desktop Support Role – preferably in an enterprise environment

SME with Windows 10 and Windows 11

Experience working off a ticketing system

Experience with Mobile Device Management (MDM) – preferably with InTune

Strong customer service skills

Experience with Active Directory

Experience with SCCM

Office 365 experience

Pluses:

VOIP Experience

Telecom experience with Avaya

Azure experience

Experience with Duo for 2 factor authentication

Experience with Cisco AnyConnect (VPN)

Compensation: 28-34/hr