Coordinator

As a Permit Coordinator, you'll be the pivotal link between Drivers and the resolution of their daily concerns. Whether it's addressing incoming calls, initiating customer service calls, or collaborating with various departments to ensure swift solutions, your role is crucial to promoting contractor satisfaction and retention.

Here's a glimpse into what your role entails:

Engaging in proactive follow-up calls and diligently monitoring ongoing issues

Guiding Drivers through dispute resolutions

Maintain accurate and up to date permits that comply with DOT laws

Thoroughly documenting all interactions and actions taken, ensuring comprehensive resolution

Staying ahead of compliance items and collecting related documents quickly

Investigating and resolving paperwork issues promptly and efficiently

What we're looking for:

Minimum Experience and Qualifications:

A high school diploma or GED, laying the foundation for your journey

At least one year of experience in a call center environment or customer service role

Preferred Experience and Qualifications:

Familiarity with the transportation industry, providing valuable context to your role

At least six months of utilizing Microsoft Excel

Your toolkit for success:

A polished, professional demeanor that instills confidence and trust

Exceptional oral and written communication skills, enabling seamless interactions with stakeholders

The ability to thrive in a fast-paced, deadline-driven environment, juggling multiple priorities with ease

Strong organizational skills, ensuring nothing falls through the cracks

Proficiency in data entry

Embark on a rewarding career journey where your talents are recognized and your contributions make a tangible impact. Join us in reshaping the owner-operator experience, one call at a time.