Technical Service Representative

Provides on-site customer service for limited product/application/system offerings in accordance with the service plan. Documents all work and service, including evaluation of plant personnel test results, chemical application rates, chemical and test reagent inventory levels, and program deficiencies/corrective action required. Assists sales personnel in maintaining 100% compliance with the Six Service Standards. • Diagnoses, repairs or adjusts equipment and trains customers in these procedures. Adjusts chemical dosages/applications when necessary at full service accounts. Requires creativity and ingenuity in devising solutions to customer problems and the ability to operate independently with minimal supervision. • Performs basic start up services, preventive maintenance, and basic general services on Company’s product/application/systems offerings. • Complete required field documentation and reports and electronically transmit appropriate completed reports (i.e., job related field service report, expense report, etc.) in a timely fashion as dictated by Company policy and departmental procedures. This includes Personal Service Reports for all service calls, weekly Call Reports, monthly Planning Schedule via CRM, and monthly Expense Reports. • Assists with on-site customer training utilizing Operating Training materials at assigned accounts. Documents customer training using personal service reports. • Works with Nalco sales personnel to discover customer needs and maintain account leadership. • Participates in local district meetings, regional meetings and Nalco seminars. • Responsible for all aspects of safety on the job, including the operation and maintenance of assigned company vehicle, the compliance with Nalco Safety, HAZMAT & Product Stewardship policies, and complying with Nalco policy regarding the shipping of analytical samples. • Supports and is committed to Nalco's Quality Improvement Process and the guiding principles of Responsible Care®, and its six Codes of Management Practice. • Travels as required

R00262226