Manager, Technology Solutions

Job Description

Position Summary:

The Manager, Technology Solutions is responsible for leading a cross-functional team that delivers client implementations and supports compliant solution deployment. This team includes Implementation Project Managers, Business Analysts, and Data Analysts.

This people leader will oversee the execution of client-facing projects, optimize internal delivery processes, and ensure effective collaboration across departments. The Manager owns key team workflows, drives consistency in documentation and client interaction, and partners with internal stakeholders to uphold high quality and compliance standards.

This delivery-focused, operational position requires someone passionate about building systems that support predictable, scalable client outcomes.

Essential Duties & Responsibilities:

Team Leadership & Performance Management

Lead a multidisciplinary team consisting of Implementation Project Managers, Business Analysts, and Data Analysts.

Set clear expectations, performance goals, and development plans across roles and career levels

Provide coaching, mentorship, and guidance on best practices for project delivery, client communications, and solution quality

Support onboarding, career growth, and internal mobility opportunities across the function

Foster collaboration and knowledge sharing between Business Analysts, Data Analysts, and Implementation team members to support seamless client delivery

Process Leadership & Continuous Improvement

Own and standardize all internal processes that govern how Technology Solutions team members execute client work

Maintain clear documentation, templates, and workflows for requirements gathering, solution configuration, data analysis, and handoffs

Ensure consistent usage of key tools supporting the team's systems and processes

Drive process improvement based on lessons learned, metrics, and team feedback

Client Delivery & Project Coordination

Oversee execution of implementation projects from intake through handoff to account management teams, ensuring roles are aligned and deliverables met

Oversee Implementation Project Managers to monitor timelines, scope changes, risks, and status reporting

Serve as an escalation point for delivery issues that span teams or functions

Ensure client-facing documentation and configuration plans are prepared and reviewed for quality and compliance

Cross-Functional Collaboration

Coordinate with Product, Development, Compliance, and QA to align on project requirements and delivery standards

Work with Account Management and Client Services to stay informed of client goals and solution performance

Participate in project planning and resourcing conversations to ensure team capacity aligns with pipeline

Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and abilities required. Reasonable accommodations may be made to allow individuals with disabilities to perform essential functions.

Compliance with all personnel policies.

Education, Experience, and Technical Skills:

Bachelor's degree in Computer Science, Business, Information Systems, or a related field; equivalent experience accepted

7+ years of experience in a client delivery, technology implementation, or software configuration environment, with at least 2–3 years in a regulated industry such as life sciences, pharma, or healthcare technology

3+ years leading teams in technology implementation, client delivery, or software configuration context.

Experience managing project teams in regulated industries such as life sciences, pharmaceuticals, or healthcare technology

Experience implementing departmental Quality Management Systems (QMS) in a regulated industry is strongly preferred; experience working within QMS frameworks or compliance-driven documentation and process standards is required

Proficiency in business process analysis; strong comfort with technical solution workflows

Track record of owning and improving delivery processes at scale

Strong interpersonal, communication, and problem-solving skills

Soft Skills:

Self-directed, assertive, and able to work independently in a highly dynamic environment and balance multiple priorities efficiently

Exceptional customer service and relationship-building skills

Exceptional verbal communication skills

Must have demonstrated excellence in written communications

Creative and flexible problem-solving abilities in a changing work environment

Must be detail-oriented and possess sound decision-making skills

Strong organizational and inter-group collaborative skills are a must

Full-time