Applications Engineer

Job Description

Job Title: Technical Services & Applications Engineer (I, II, II, Sr.) Job Type: Full-time

Location: Southeast US – (TN, GA, AL)

Summary:

Provide exceptional customer service in the installation, servicing, and maintenance of Koh Young machines and related systems and peripherals. Provides professional and thorough training for customers and colleagues on the operation, maintenance, and programming of machines and systems, as well as develop and provide effective product demos for customers at various customer or partner sites, as well as at industry trade shows, both domestic and international. Provide professional technical support, both remotely and on-site.

Principal Accountabilities:

Plan installations by coordinating customer support logistics and site preparation.

Install Koh Young machines and systems, ensuring customer acceptance and satisfaction in a timely manner.

Train customers and colleagues on proper operation, maintenance, programming and best practices of Koh

Young machines and systems.

Monitor customers’ workflow, work methods, processes, and utilization of Koh Young machines and systems.

Recommend and oversee operational, process, utilization, or other improvements to achieve optimal

performance of machines and systems.

Provide all necessary services to customers and partners to ensure and maintain greatest customer

satisfaction, as well as maximize Koh Young America’s business results.

Provide technical support, preventive and corrective maintenance, machine and process audits and

assessments, and other related services.

Effectively troubleshoot and resolve machine, system, and process issues.

Repair, upgrade, and retrofit machines and systems with Koh Young hardware, spare parts, and software

solutions.

Provide network and software installations and support as needed for Koh Young machines and systems.

Provide installation, maintenance, and general technical support of KYA training and demo machines and

systems.

Collect and analyze machine and system data as needed.

Complete professional, accurate, and effective technical, installation, training, evaluation, demo and expense

reports in accord with company and guidelines and policies.

Provide exceptional support and collaboration to direct and indirect sales channels in all pre and post-sales

activities, teleconferences, elaboration and preparation of proposals and quotations, demos, and evaluations.

Requirements:

Bachelor’s Degree in a technical discipline, or relevant Associate’s Degree, or equivalent studies in vocational or military training

Knowledge of electronics manufacturing, robotics, PCB assembly, and/or AI; 2-4 years of experience desired

Excellent oral and written communication, interpersonal, and problem-solving skills.

Strong computer, software, and networking skills; strong mechanical aptitude.

Requirements (continued):

2D/3D AOI and 3D SPI programming, operation, and maintenance experience, preferred.

75% or more travel, domestic and international (valid U.S. or Canadian Passport, required).

Able to work effectively and independently with minimal supervision.

Ability to readily understand and interpret detailed documents, drawing, and specifications.

Must be able to communicate clearly in in giving effective presentations.

Must be able to communicate clearly and effectively with colleagues and customers.

Proactive, with good organizational, administrative, project management, and teamwork skills; detail-oriented.

Able to work under pressure and time constraints; handle challenging and unexpected situations in the field.

Valid U.S. or Canadian driver’s license and good driving record.

Physical Demands and Work Environment:

Requires the ability to use a computer on a frequent basis.

Ability to travel to customer sites on next-flight basis is routinely required, along with occasional attendance at

training courses, company meetings, technical conferences, or other job-related events and activities.

Ability to perform duties of this job in noisy environments, working near moving parts and machinery, being

exposed to vibration, or other situations commonly incurred in light industrial manufacturing environments.

Ability to occasionally move heavy objects in a safe manner.

Benefits:

Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)

401K retirement plan with 5% matching

Generous PTO and paid holidaysCompany Description

At iLink Business Management, we specialize in connecting top talent with exceptional opportunities. Since 2004 we’ve been a trusted partner for businesses and job seekers alike, delivering tailored staffing solutions that drive growth and success.

Whether you're a company looking to scale your team quickly or a professional seeking your next opportunity, we’re here to make the process smooth, efficient, and successful. Our industry expertise, personalized approach, and commitment to excellence set us apart in a competitive market.

We place candidates across administrative, clerical, customer service, light industrial, manufacturing, offering flexible hiring options including temporary, temp-to-hire, and direct placement.

Let’s build your future — together.

Full-time