HVAC Service Manager

Job Description

Join Ace Air Conditioning & Plumbing as an HVAC Service Manager!

Ace Air Conditioning & Plumbing is seeking an HVAC Service Manager. The ideal candidate will Work closely with the Installation department and any others necessary to provide timely and accurate installation in accordance with company standards and procedures and provide excellent customer service

Benefits:

Weekly Pay

Monthly Performance Bonus

Medical, Dental, Vison

Paid Time Off (PTO)

Paid Holidays

Birthday Paid Off

Company Paid Life insurance.

401(k) matching

Tuition & Education Assistance

Company phone and Laptop

Access to Company vehicle while on the job when needed.

What You Will Do:

The Service Manager is primarily responsible for coordinating and managing Field Service Technicians in a variety of functions related to serving new and current customer needs. This position is responsible for increasing business volume, and customer base, and managing staff charged with meeting and exceeding customer expectations on service and service-related projects.

Essential Functions:

The HVAC Service Manager will partner with installation, dispatch, warehouse, and any other necessary departments to ensure timely and accurate service to customers by company standards and procedures

The HVAC Service manager will Follow up and resolve escalated customer disputes/complaints, and ensure effective and long-term problem resolution

Monitors and acts on the department’s projected and forecasted performance goals including but not limited to: average ticket per call, percentage of sales leads average callbacks, and number of COD calls completed.

Provides regular feedback to the Service Line Operations Manager on the department’s performance

Partners with customer service and dispatch center teams to ensure maximum capacity and efficiency in meeting and/or exceeding the forecasted amount of service department calls

Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all service technicians

HVAC Service Manager will execute effective and ongoing communication with each technician to ensure that each service technician has a clear understanding of their goals and expectations

Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content

Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions

What You Need:

At least five (5) years of HVAC residential service experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems.

At least three years (3) HVAC Service Technician experience with the ability to train others.

Must be willing to work outdoors in any weather conditions.

Physical Dexterity must occasionally lift and/or move 100 pounds or more averaging 4 times a week.

Some overnight and local travel is expected for this position.

At Ace Air Conditioning & Plumbing, we are committed to excellence by holding ourselves to a higher standard. We are constantly seeking the strongest candidates to join our team of techs, to continue providing premium quality service to our clients.

Being in an industry that is constantly changing with today’s technology, our team continuously attends training. Learning these new technologies helps us to better serve and provide quality services.

Benefits Include:

Family-oriented atmosphere.

Competitive pay!

Health insurance and 401K after 90 days of employment.

Continual Training and room for growth.

Paid Holiday and vacation time.

Full-time