Medium Business Relationship Manager

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary• To manage and sustain a portfolio of business customers, building long term relationships founded on efficient and reliable support for their business.

• The jobholder will be responsible for business development both with new customers and with existing customers

• A primary objective is to cross sell the full corporate product set

• Customer acquisition to be at the center of focus of the job-holder

• In conjunction with Product/Credit Manager, strong focus on delivery of portfolio sales and income targets and high quality service

Job Description

Sales and Service

Spend a minimum of 75% of available time visiting with customers and targets

Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers

Deal with, and find resolutions for, customer complaints.

Determine the products that are most effective in meeting customer’s needs and be able to sell these, at short notice, both reactively and proactively.

Produce call reports in agreed format for all scheduled significant business meetings, these should be filed in the call memo section of the customer credit file.

Assist with development of and revisions to Customer Relationship Plan.

Arrange and undertake product presentations where appropriate.

Develop and maintain links with local business community.

Business Management

Research, create and follow up on a target list for potential new business.

Identify priority customers using the Customer Relationship Plan to assess their present and potential contribution.

Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD) guidelines, KYC & STM procedures and other bank policies

Ensure all accounts within portfolio are linked on CID and data held comply with the Bank standards

Assist with creation of Credit Applications.

Attend Relationship Team meetings and contribute fully, including suggestions for ways of improving customer service.

People management

Coaching and development of Corporate Managers’ Assistant and Customer Service Supports

Ensure that subordinated are providing consistent service quality and risk within risk framework.

Creating an environment as per the values of Absa

Self

Agree on the Business objectives

Pursue self-development to increase personal effectiveness acknowledging strengths and areas for development.

Demonstrate the values of Absa

Team Working

Share knowledge experience and best practice with other team members.

Work cross functionally with the key service providers to ensure seamless service to our customers.

Depending on business contingencies, you may be called upon to perform other duties assigned to you by management

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

R-15974436