Floor Supervisor

A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?

As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise Room Attendants

Daily allocation of rooms and deep cleaning tasks to team members

Manage guest requests, including VIP amenities and communicating them to the relevant team members

Routine inspection of guest bedrooms to ensure they meet standards

Achieve positive outcomes from guest queries in a timely and efficient manner

Carry out lost property procedures

Report maintenance issues to Maintenance/Engineering Department

Assist Head Housekeeper with training requirements

Comply with hotel security, fire regulations and all health and safety legislation

Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Committed to delivering a high level of customer service

Experience in managing/supervising a team in a similar role

Experience in the hotel/cleaning industry

Good oral and written communication

Previous experience in Hosting Service (Governance)

High standards of cleanliness

Good interpersonal skills

Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following capabilities and advantages:

Ability to work in a team

Excellent attention to detail

Positive Attitude

IT proficient

Willingness to develop team members and self

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Schedule: Full-time