NOC Manager

We are looking for a dynamic and experienced NOC Manager to join our fast-paced, growing managed service provider family at Premier Networx! As a managed service provider, we provide proactive IT support to our SMB clients in the greater Augusta area.

Our Culture - We emphasize the importance of education and continuous improvement. Through teaching, training, collaboration, and perseverance, we strive for personal and professional growth. Our belief in the value of knowledge drives us forward. We understand that the skilled services we offer are our product, and it is our top priority to provide exceptional service to our clients with genuine care for their satisfaction.

Our People

We strive for excellence in everything we do

We always aim to make a positive impact with each other and our clients

We have passion that drives us to continuously learn and grow

We are dedicated to creating a supportive and inclusive environment where everyone feels valued and respected.

We believe together, we can achieve great things.

Our Core Values define who we are and guide our actions

Proactive Ownership – Taking initiative, assuming responsibility, and driving results without waiting for instructions.

Client Experience First – Prioritizing the satisfaction and success of our clients.

Unrelenting Dedication – Persistently pursuing excellence even in the face of challenges or setbacks.

Promises Kept – Fulfilling commitments, honoring agreements and delivering on our word.

Embraces Change – Welcoming and adapting to shifts, innovations and evolving circumstances.

By upholding these core values, we create a strong and supportive culture that enables us to achieve great things together.

What We Offer

Ambitious learning environment—we pay for certifications & reward learning achievements.

Customized career-progress plan tailored to your skill level, interests, and goals.

Generous leave: PTO, Holidays, and Comp time

Competitive and comprehensive medical, dental, and vision insurance, including life and disability plans.

Retirement – IRA

DUTIES AND RESPONSIBILITIES

Process Ownership: Constantly develop, review, refine and enforce methods and best practices around process (ITIL) definition, scoping, documentation, budget tracking, staffing, client satisfaction reporting, etc.

Take Ownership of all NOC management servers (RMM) and hosting (Cloud) providers

Take Ownership of Firewall Management Systems

Take Ownership of Centralized Antivirus Management Systems

Take Ownership of Client Patch Management Systems

Provide leadership, technical expertise, and management to NOC team

Provide monitoring for excellent network availability and quality assurance

Ensure NOC team achievement of the production Service Level Agreement (SLA)

Creation and maintenance of stable office environment for PC and Desktop users internal and external clients

Network administration and configuration for desktop infrastructure support services

Provide consistent monitoring of Backup and Disaster Recovery devices and manage failures as required

Configuration and fine tuning of monitoring tools for all network infrastructure

Ensures configuration management records are updated following the removal/installation of hardware/software

Maintains a situational awareness of the environment

Provide knowledgeable assistance and coordination with field engineers, service providers, vendors and other outside support

There may be a requirement to work outside normal office hours to undertake routine maintenance or resolve problems

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s or associate degree in computer-related field, with courses in computer science

5+ years of relevant service in a NOC environment

2+ years’ experience as a NOC Manager

Must have exceptional long term IT Support experience

Must have solid in-depth team management experience

First rate Windows desktop support experience

Very strong written and verbal communication skills

Experience of working to strict SLA (Internal and External)

Advanced experience required: Windows Systems, Microsoft AD, Azure, Cisco, O365, SonicWall, Virtual Apps, and Desktops.

Knowledge of MS Hyper-V/VMware or Azure administration and support.

Knowledge of Office 365 administration with domain synchronization.

Office Suites 2007 – 2013 (Email, Excel, PowerPoint, Word)

Visio

Project

Sound applied and theoretical knowledge of Microsoft Desktop Operating and Application systems

Experience of working on an IT helpdesk

Experience of creating and maintaining technical support and end user support documentation

NOC Manager must demonstrate a functional understanding of network equipment, their operating systems, inter-networking operating system (IOS) commands, and network protocols infrastructure and interdependencies. The NOC Manager shall possess skills/methods that utilize appropriate tools to rapidly identify and notify technicians /management of network outages and/or problems

Good working knowledge in the area of optical transmission network (SDH/DWDM), data networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS…), IP addressing, DNS’s and IP-VPN’s

Skilled in performing complex, network performance analysis and root cause analysis

Strong organizational, planning and people management skills including coaching, promoting teamwork, resolving conflict, and conducting performance evaluation

Creative thinking, to be able to come up with new ideas to improve network operations standards and procedures

Motivational skills and the ability to supervise and lead a team of NOC Engineers

Ability to establish and maintain cooperative working relationships with other departments, services providers, company, and vendor support organizations

Outstanding judgment and the ability to interact in a stressful and challenging environment

Preferred Certifications:

MCSE or Azure Administrator Associate

CCNA

CCNP

Security+

Network+