Customer Accounts Manager

The hourly range for this position is $14.50 to $15.25.

This position is also eligible for incentive pay based on performance.\n \n Customer Accounts Manager\n \n Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.

Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential.

Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work \n \n\nAttainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments\nAssist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy\nSecond up to the General Manager\nBuild authentic customer relationships to support customers in their ownership goals and drive sales\nManage the collections process by counseling customers to gain timely lease/merchandise renewals\nReview and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements\nContact customers who have not renewed merchandise agreements\nMaintain customers contact over the phone and through home visits\nUpdate customers information and maintain accuracy\nManage entire accounts staff to achieve daily, weekly and monthly accounts department goals\nClean and certify merchandise in the cleaning station for all merchandise personally returned\nComplete and maintain weekly vehicle maintenance sheet and route sheets daily\nLoad, secure and protect product in company vehicle\nSafely operate company vehicle\nAssist the Sales Team as needed\nAny other reasonable duties requested by management\n\n Requirements \n\nUnited States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

\nMust meet DOT requirements to obtain certification in required states (United States)\nAbility to work schedule of hours varying from 8 am to 9 pm\nAbility to lift up to 50 lbs.

without help and up to 300 lbs.

with the assistance of a dolly\nTwo years of college or two years of previous management experience preferred\nHigh School diploma or equivalent preferred\nExcellent interpersonal and communication skills\nHigh energy with the ability to effectively perform all functions of the store and multitasking effectively\nProper telephone etiquette\nUphold the Aaron’s Brand and protect company assets\nMaintain a professional appearance\nProficient computer skills\n\n