Executive IT Support Engineer - onsite in Atlanta

Job Title: Exexutive Technical Support

Duration: Contract to Hire

Location: Atlanta GA

Required Pay Scale: $53-56/hr W2

***Due to client requirements this role is only open to USC or GC candidates***

*** No C2C***

Job Summary:

Provide exceptional, onsite technology support to our Operating Council members.

This professional level role will provide top-tier technology expertise to the company's Operating Council, their Executive Assistants, and Truist Board of Directors and is critical in ensuring seamless operational business continuity with timely and effective solutions. Technician will have system-wide responsibility on complex components in deploying equipment, resolving technology matters, ordering, installing, configuring, and maintaining hardware, software, and network devices including laptops, desktops, iPhones, iPads, Surface Pros, etc. Leads the identification, triage, and resolution of high-priority incidents, minimizing impact on business operations. Research and analyze data and information, navigate multiple systems, resources, and tools to investigate and provide accurate answers; escalating when required. Track all incidents in ServiceNow and maintain comprehensive documentation of incident resolution procedures. Effectively prioritizing tasks to meet deadlines in a fast-paced environment with efficient time-management skills. Communicate professionally with the highest executive levels to provide status updates and resolutions.

Must Haves

• Demonstrated proficiency working with Mac/PC hardware/software, mobile phones/tablets, a wide array of computing peripherals and accessories.

• Strong technical skills and knowledge of technology systems, applications, and devices, including WinOS, macOS, iOS, Office 365, Outlook, Word, PowerPoint, VPN, printers, scanners, etc.

• Experience supporting major executive events (i.e., Board of Directors Meetings, town halls, leadership team meetings)

• Excellent communication skills with the ability to engage with stakeholders at the executive level.

• Strategic thinker with a proactive approach to identifying and mitigating potential issues.

• Ability to interpret and convey complex, difficult, or sensitive information.

• Prominent level of dependability and reliability committed to delivering exceptional white-glove services.

• Ability to work independently and as part of a team, with a high degree of initiative, flexibility, and problem-solving skills.

• Ability to prioritize and manage multiple tasks, projects, and meet deadlines under pressure.

Desired Skills

Experience with ServiceNow

PC/Laptop OEM Maintenance Certification

Certified Technology Specialist (CTS)

Microsoft Certified IT Professional (MCITP) certification in the desktop area

Microsoft Office Specialist (MOS) Certification

Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT), or Apple Certified IOS Technician (ACiT) About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: //