Phlebotomy - PSC Greeter

Job Title: Phlebotomy - PSC Greeter

Contract Duration: 3+ Months

Pay range $16.50 - $20/hr

Work Type: Onsite

Location: Columbus, OH

Schedule: 7:30 - 4, Monday-Friday

Job Description: Summary

Responsible for all PSC (Patient Service Center) front office duties.

This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.

May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times

Duties and Responsibilities

Greet customers appropriately. Treat all customers in a courteous manner.

Assists patients with kiosk sign-in and ensures accuracy of the same.

Contact clients to obtain patient orders.

Handles customer inquiries.

Reads, understands, and complies with departmental policies, protocols, and procedures: (i.e., Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).

Performs basic clerical duties, i.e., filing, faxing, preparing mail, and some data entry.

Demonstrates organizational commitment and values of the client.

Adheres to departmental and company policies.

Reports on time to work, following attendance guidelines.

Answers the telephone in a friendly and helpful manner by incorporating the company name, self-identification, and a helpful statement.

Use established protocols for reporting customer complaints.

Ensures that HIPAA Compliance regulations are followed; uses test translation tables.

Completes all required training.

Assists with stocking of supplies.

Other duties as required to meet the customer's requirements.

Completes special projects as requested by the supervisor or manager.

Job Qualifications

Required Work Experience:

One year of customer service experience

Preferred Work Experience:

Keyboard/data entry and PC experience

Physical and Mental Requirements:

Prolonged standing/sitting

Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.

Talking

Vision - requires constant mental visual attention to details.

Walking

Balancing Bending/Kneeling

Pushing/Pulling

Reaching/Twisting Key word search: data entry operator, clerk, typist, keyboarding, front office receptionist, clerical receptionist, medical, customer service representative

Knowledge:

Medical Terminology is helpful, not required

Skills:

Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.

Must have strong communication skills. Able to speak clearly and effectively communicate with customers and peer groups.

Demonstrates good organization, communication, and interpersonal skills.

Capable of handling multiple priorities in a high-volume setting.

Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education:

High School Diploma or Equivalent Required

Additional Job Details:

Benefits:

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About The Company:

Leading provider of diagnostic information services, empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

25-20484 #gttqst