Spa Coordinator - Scottsdale Camelback Resort

Full-time

Description

About Us:

Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. Like what Epic Pass did for the ski industry, or how Netflix replaced Blockbuster as a way for consumers to consume content easily, our mission is to develop next-generation travel programs delivering the best vacation experience for families to anticipate and enjoy, year after year. Vacatia is a VC-backed company headquartered in San Francisco with offices nationwide. Vacatia is a great place to work with the resources and support you need to find a long-term career fit.

Located at the base of Camelback Mountain in Scottsdale, Arizona, Scottsdale Camelback Resort offers the prefect setting for guests to escape, unwind, and relax. Come join a team that focuses on achieving goals through teamwork, integrity, and pride. Learn more about Scottsdale Camelback resort by visiting our website:

Essential Functions:

Maintain a professional and welcoming presence at the spa desk

Coordinate appointments using spa booking software, check voicemail, and return all calls within 24 hours

Update the reservations/cancellations list throughout the day, inform providers of changes, and resolve scheduling issues as needed

Check in guests for appointments provide general spa and amenity orientation to guests upon arrival

Promote and sell spa services and spa retail products

Maintain assigned bank and ensure accuracy of all transactions for the spa and if needed perform cash drop procedure in Accounting

Process guest payments for spa services

Assist with daily, weekly, and monthly inventory including retail items as we all service products

Ensure therapists clean and sanitize equipment and room both between services and prior to departure for the day

Place tickets into the system for any equipment repairs or housekeeping needs

Report accidents, injuries, and unsafe work conditions to Manager

Assist at the Front Desk when needed

Assist Leisure Services with activities, tennis program and resort memberships

Perform all other duties as assigned

Benefits: Eligibility after 60-90 days.

Medical

Dental

Vision

Life

401k

PTO

Quarterly Bonus

Monthly Employee Appreciation

Access to Resort Amenities

Requirements

Education/Experience Required:

High School Diploma or GED

Specific Skills Required:

Must be well organized and detail oriented

Possess a strong ability to handle multiple tasks simultaneously

Self-motivated/Team Player

Sales motivated / Customer Service oriented

Must have a positive attitude and approachable demeanor

Excellent communication and interpersonal skills

Communicate quickly and effectively with dissatisfied or disgruntled guests

Proficient computer skills that will ensure reservations will be made in a timely, efficient and error free manner.

Knowledge of computer applications

Physical Requirements:

Must be able to lift and or push up to 30lbs, move, stand, walk, crouch/stoop, kneel, repetitive hand/wrist motion, reach, bend, see, recognize, distinguish convey information and converse with staff and guests with great consistency.

Disclaimer: The Scottsdale Camelback Resort is an equal opportunity employer. All decisions are based only on the individual’s qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.

The Scottsdale Camelback Resort reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at the Scottsdale Camelback Resort. Further, the job description is not a guarantee that you will perform any or all of these duties.

Salary Description

17.50/HR - 18.50/HR