Associate Telecom Analyst

Description

The St. Louis County Information Technology department is seeking an Associate Telecom Analyst to join our Telecom support team. This role will provide support to ensure the integrity and operation of the enterprise telecommunications infrastructure are maintained and fully operational.

The typical starting salary is $51,646 - $61,984 annually depending upon the candidate's qualifications as well as budgetary considerations. Additionally, we offer a comprehensive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit

St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit

Examples of Duties

Work under the guidance of the Senior Telecom Analyst to understand business requirements

Contribute to the implementation of technical and operational work orders, upgrades and new system implementation that require vendor/carrier coordination

Assist in performing emergency technical and operational work by evaluation requests, identifying and resolving problems or coordination solution with vendor/carrier

Provide real-time telecommunications system support to internal and external customers

Assess network and circuit requirements and process appropriate orders

Develop user materials, provide technical assistance through one-on-one or group training

Produce documentation of technical configurations and issue resolutions

Reviewing and analyzing telecommunication usage data and contribute to identifying trends and areas for improvement

Assist in researching projects, generating reports and contributing to strategic planning

Collaborate with other analysts, engineers and managers to achieve project goals

Maintain the ticketing queue to keep Service Level Agreements within acceptable levels

Install and test telecommunication components

Coordinate moves, adds, and changes of telecommunication equipment

Perform other duties as required or assigned

Minimum Qualifications

Equivalent to a degree in telecommunications or related field and three years of related experience.

Additional Information

SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.

The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

HOW TO APPLY: Applicants interested in applying for this position should visit our website at We only accept on-line applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at for more information on this policy.

St. Louis County

Division of Personnel, 7th Floor

Clayton, MO 63105

Relay MO 711 or

An Equal Opportunity Employer

Fax: